At Zerobugs , we put people first. We make sure at Zerobugs you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, work environment means great work gets recognized. (you will have the opportunity to grow with us) Take pride in going above and beyond to make a customer smile, you could be Zerobugs next all-star player.

Responsibilities:

As a Zerobugs Customer Service Representative, you can expect to:

Provide positive customer experiences that positively affect the customer’s to continue to use and buy additional service from Zerobugs. The Customer Service Representative regularly communicates with internal and external customers.

Provide information to prospects and initiate new service

Answer questions, research problems, resolve issues, provide pricing, schedule service(s) and provide excellent customer service

Interact with customers/prospects by scheduling various pest related services using the Field Routes software

Resolving customer problems with invoices and billing questions

Conduct telephone conversations with customers about issues surrounding their service in a professional manner

Enter service-related notes

Conduct inbound/outbound telephone calls with customers for scheduling initial services, and current customers as directed.

Communicate with Zerobugs technicians and maintain a seamless process.

Escalate appropriate inquiries or problems to managers.

Minimum Requirements:

Must have 1 year of previous customer service experience

Contact center experience/preferably

Entry level customer service skill and techniques

Basic / entry level understanding of computers and Google suite

Entry level skill on use of company telephone features and how to use them

Must be 18 years or older with a high school diploma or GED

Must successfully pass background and drug screening

Physical Demands / Working Environment:

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• Hybrid remote
• Office

Ability to commute/relocate:

• Carrollton, TX 75006: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Carrollton, TX 75006

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