This organization operates globally across diverse sectors including financial services, healthcare, automotive, agribusiness, and insurance. It focuses on leveraging data and advanced technologies to create opportunities for individuals and businesses worldwide. With a presence in 32 countries and a workforce exceeding 25,000 employees, the company invests in people and innovation to unlock the potential of data.

2. About the Opportunity:

The Technical Writer, B2B SaaS is responsible for creating clear, accurate, and user-friendly documentation that supports developers and users in integrating and utilizing the company's products and APIs. This role contributes to enhancing user experience by developing and maintaining high-quality technical content that reduces complexity and supports developer efficiency. Reporting to the Lead Product Manager of Platform Experience, the position plays a key role in shaping content strategy and ensuring documentation meets the needs of both technical and non-technical audiences.

3. Responsibilities:

1. Collaborate with engineering and product teams to document new features, API updates, and integrations
2. Develop and implement long-term content strategies to improve documentation organization and discoverability
3. Conduct regular reviews to maintain content accuracy and high documentation standards
4. Partner with multiple teams including engineering, product, and customer support to align documentation with user needs
5. Establish best practices for consistent and usable internal and external documentation
6. Identify and execute improvements to existing content and documentation workflows

4. Requirements:

1. Over 5 years of technical writing experience, particularly in B2B SaaS environments
2. Ability to translate complex concepts into concise and clear documentation
3. Expertise in API documentation and familiarity with software development processes
4. Proficiency with Markdown, Git, JIRA, and experience working in docs-as-code environments
5. Knowledge of version control systems and CI/CD pipelines
6. Experience collaborating with technical teams including developers and product managers
7. Familiarity with backend languages such as Ruby, Go, Python, PHP, Node, or Java, and front-end technologies like HTML, CSS, and JavaScript
8. Experience with documentation generation tools, automation, and AI-assisted error detection
9. Understanding of user experience principles, content design, and accessibility
10. Experience managing large-scale information architecture projects
11. Ability to learn and document new technologies and software products

5. Pay Range and Compensation Package:

1. The salary range for this position is $89,865 to $155,767, with individual pay based on location, skills, experience, and education
2. The position is eligible for variable pay and a comprehensive benefits package

6. Benefits & Perks:

1. Competitive compensation package and bonus plan
2. Medical, dental, and vision insurance
3. Matching 401(k) retirement plan
4. Flexible work arrangements including remote, hybrid, or in-office options
5. Flexible time off including volunteer time, vacation, sick leave, and 12 paid holidays

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.

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