Optomi, in partnership with a leading food enterprise service provider, is looking for a Technical Writer to join their team remotely.

Position Summary: This role involves developing a troubleshooting guide to improve first call resolution rates from 20% to 70%. The candidate will focus on structuring and writing knowledge base articles that are readable for non-technical audiences, validating hypotheses in the first three months, and enhancing service center documentation. The writer will work independently but have daily touch points with service center analysts and developers.

What the right candidate will enjoy:

1. Remote work flexibility
2. Opportunity to enhance service center documentation
3. Encouragement to use AI tools for writing

What type of experience does the right candidate have:

1. Proficiency in English
2. Background in the software engineering industry
3. Experience with SAAS user documentation
4. Ability to write structured and readable documents

What the responsibilities are of the right candidate:

1. Develop a troubleshooting guide
2. Improve first call resolution rates
3. Structure and write knowledge base articles
4. Validate hypotheses in the initial months
5. Enhance service center documentation

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