Technical Support Engineer Job in United States | Yulys
×

Job Title: Technical Support Engineer

Company Name: BITMAIN
Salary: USD 60,000.00
-
USD 80,000.00 Yearly
Job Industry: Insurance
Job Type: Full time
WorkPlace Type: remote
Location: United States, United States
Required Candidates: 1 Candidates
Skills:
communicaton
problem solving
customer service
Job Description:

Full job description

About Company

BITMAIN is the world's leading manufacturer of digital currency mining servers through its brand ANTMINER, which has long maintained a global market share and leading position in technology, serving customers across over 100 countries and regions. The company has subsidiaries in the United States, Singapore, Malaysia, Kazakhstan, and other locations.

BITMAIN offers cutting-edge technology in power efficiency, providing the global blockchain network with the industry's best computational infrastructure and solutions. Since its establishment in 2013, the company has improved the overall power efficiency of its products by two magnitudes.

Job Responsibilities

1、 Provide professional guidance for daily repair issues at global repair sites and assist in handling repair problems.

2、 Collect, compile, and analyze DOA (Dead on Arrival) and second return data from global repair sites.

3、 Review and approve global repair site scrap applications, conduct initial test interception analysis, and determine responsibilities.

4、 Collect and analyze data on abnormal batch fault machines and feedback to R&D for further analysis.

5、 Conduct training on new product repairs, system operation training, and develop supporting SOPs and technical support documents.

6、 Provide remote and on-site technical support for mining machine repairs, including container support.

7、 Regularly online meeting with colleagues based in China.

Job Requirements

1、 Ability to diagnose mining machine faults and analyze logs.

2、 Skills in determining responsibilities for scrap and analyzing faulty machine repairs.

3、 Ability to organize technical documents and SOPs.

4、 Experience in repairing electronic products is preferred.

5、 Willingness to travel.

6、 Willingness to work across time zones for extended periods.

 

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

 

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Compensation package:

  • Holiday pay

Experience level:

  • 1 year
  • 2 years
  • 3 years
  • No experience needed
  • Under 1 year

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call

Experience:

  • repairing electronic products: 1 year (Preferred)

Language:

  • Mandarin (Required)

Shift availability:

  • Overnight Shift (Preferred)
  • Night Shift (Preferred)

Willingness to travel:

  • 50% (Preferred)

Work Location: Remote

 

 

Are you looking for remote jobs near your area? At Yulys, thousands of employers are looking for exceptional talent like yours. Find a perfect job now.

Become a part of our growth newsletter