Description

Technical Analyst - centralized help desk

The ideal candidate will have current Microsoft Certifications and experience tackling various hardware and software problems. They should be comfortable providing technology solutions to employees and working closely with our centralized help desk team. This candidate should have prior experience working with information technology within a corporate environment.  

Responsibilities

• Manage technologies and provide administrative assistance for various systems
• Understand various IT troubleshooting and provide technical support
• Control and monitor data, network access and backup systems
• Understand the policies and procedures that govern our industry and work within those guidelines to bring effective support resolutions to end users.

Qualifications

• Bachelor's degree in computer science or relevant MS Certifications
• 5+ years of experience in related field
• Experience in information technology space and solving various software and hardware problems
• Strong technical problem solving and communication skills