As the first point of contact, the IS Service Desk provides technology solutions and support, while maintaining a friendly experience for customers. In this entry-level position, the Support Specialist will remotely diagnose and troubleshoot issues related to user accounts, VPN, remote access portal, hardware and software support and installation. The Support Specialist assists with special projects, creates and maintains knowledge articles.
 

MINIMUM QUALIFICATIONS:

• Associate’s degree or equivalent experience required
• 1 year of related experience required
• Adheres to and exhibits our organizational core values as outlined by Penn State Health

PREFERRED QUALIFICIATIONS:

• At least 2-3 years’ experience troubleshooting PC related hardware, software and network issuesProficiency in Microsoft 365
• Ability to actively listen, ask probing questions and create detailed incident tickets
• Ability to remain calm and demonstrate service excellence while working in a high-pressure environment
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
 

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, emailhrsolutions@pennstatehealth.psu.eduor download ourAccommodation Instructions for Job Applicants PDFfor more detailed steps for assistance.

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