CAI is hiring! We are seeking a full-time Sunwatch Technician to join our organization on a long-term consulting engagement in the Orlando, FL area. CAI is a $700M+ global IT consulting firm that specializes in high value, long term managed services engagements with our clients. We offer a great benefits package that includes vacation.
 

This is a first shift position, candidates must be willing to work Tuesday-Saturday 8am-4:30pm.

Duties & Responsibilities

Monitor and Troubleshoot Networks

It is tasked to the SunWatch Technicians to monitor Tolls system hardware and software to ensure the proper operations of switches, firewalls, and remote technologies. They field incoming calls, help callers troubleshoot Toll system issues, diagnose Tolls system problems, and provide resolutions.

Dispatch & Coordinate Field Technicians to Respond to Toll Sites

Sometimes it is necessary to address Toll system issues on-site; in these cases, SunWatch technicians relay details about Toll system issues to field technicians and schedule them to go to locations to work on Toll system equipment. They maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client.

Document Calls and Service Results

SunWatch technicians document all incoming calls and record the technical issues addressed in each call. They maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call.

Skills

The SunWatch Technician must have the ability to diagnose and resolve issues using technical abilities, computer knowledge, and analytical skills. Candidates for these types of jobs should display the following:

• Familiarity with Remote Troubleshooting – must have basic knowledge and understanding how networking technologies work and be able to troubleshoot issues with switches, and other equipment
• Computer Skills – must have knowledge of computer operating systems minimum Microsoft Windows. (Linux/Unix are a plus)
• Customer Service – must be able to resolve customer issues either via email or by telephone in a timely manner
• Analytical Thinking – must be able to analyze given information about system issues to arrive at real solutions either by online reports or from telephone conversations
• Problem-Solving Skills – must be able after diagnosing system problems to follow through until issue is resolved
• Communication Skills – must have strong verbal and written communication skills for conversing with other technicians, callers, vendors, and managers; listening skills are needed to understand caller concerns and issues

Experience/Education Required

Associate degree in electronics, computer science, network engineering, or information technology. (Minimum one year of real-world experience with reputable company in the IT field also acceptable.)

Knowledge of local area networks, wide area networks and remote troubleshooting.

CompTia A+ certification is a plus not required. 

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

If you are interested in this position, please apply using the "Apply " option. If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line.
 

Bryan Tarantin | Technical Recruiter - Public Sector

bryan.tarantin@cai.io
 

Reasonable Accommodation Statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to (888) 824 – 8111.

This email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI’s talent acquisition team. All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI’s career portal for consideration https://www.cai.io/careers/career-portal/

EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

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