About Stepful

Stepful is reimagining healthcare training, making it 10x more accessible, effective, and fun.

Stepful is one of the fastest-growing start-ups based out of New York City. We launched a year ago and have already graduated hundreds of students. Our graduates, mainly from underprivileged communities, go on to work at leading healthcare institutions such as OneMedical, NY Presbyterian, and Davita. Stepful students increase their salaries by 25% on average after just 4 months of training.

The founding team is uniquely positioned to grow Stepful to be the leader in healthcare education. Each founder brings in relevant experience coming from leadership roles at Udacity, Apple, Uber, and Triplebyte.

Stepful is backed by Y Combinator and just closed a round led by Reach Capital, the leading edtech investor in the US.

The Role

Are you passionate about empowering thousands to get upskilled and secure high-quality jobs?

As a Student Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs, striving always to provide the best customer experience.

What You’ll Do

• Provide timely support to our students successfully resolving inquiries using Front/HubSpot.
• Answer phone calls from current and potential students in the program.
• Respond to email, SMS, and social media inquiries from potential students.
• Create and update help documentation that supports our students navigate frequently asked questions
• Work 1:1 with students to help the stay on-track academically, meeting all requirements for graduation

Qualifications

• Two years of experience in career services or student coaching role (preferred)
• Front, Freshdesk or Hubspot experience (preferred)
• Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.
• Strong problem-solving skills to address issues and identify improvement opportunities.

Job type

• Remote

Pay: $16.00 - $18.00 per hour

Expected hours: 20 – 40 per week

Schedule:

• Day shift

Application Question(s):

• Have you worked as a Student Coach, Academic Advisor, or Career Services Coach in a higher education institution: university, community college, or vocational training school?

Education:

• Bachelor's (Required)

Experience:

• working with adult learners: 2 years (Required)

Work Location: Remote

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