At Goodwill, your work helps transform potential into opportunity. You can make a difference! Goodwill is a rewarding place to work that gives you opportunities to learn and grow through cross training and advancement opportunities. As a store associate you will provide excellent customer service while performing a variety of duties within the store operations to support the mission.

 

 

JOB FUNCTIONS

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.

• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.

• Punctual and dependable attendance.

• Provide excellent customer service to customers and donors while directing complaints to management.

• Consistently perform work tasks according to training, e-learning, and work instructions.

• Effectively transition product to the retail sales floor with attention to detail and urgency.

• Abide by the policies and procedures as set forth by Goodwill.

• Ensure security of all company assets and donations.

• Perform general sales floor and production area duties and cross train in all work areas.

• Effectively communicate with management, peers, and customers.

• Effectively promote and demonstrate cooperation and teamwork with peers.

• Assist in loading and unloading of Goodwill trucks and trailers.

• Maintain a neat, clean, and organized production work area and retail sales floor at all times.

• Adhere to safety and security practices including reporting safety hazards and injuries to

Management.

• Attend and complete all training and meetings as required.

• Perform other duties and projects as assigned.

Qualifications

KEY KNOWLEDGE AND EXPERIENCE

 

 

DIRECT REPORTS

 

 

PERFORMANCE MEASUREMENTS

 

 

WORK ENVIRONMENT

 

 

Never

 

Occasional

 

Often

 

Constant

 

Humidity or Wet conditions (non-weather-related)

 

 

X

 

 

Extreme Cold (non-weather-related)

 

 

X

 

 

Extreme Heat (non-weather-related)

 

 

X

 

 

Moving Mechanical Parts

 

 

X

 

 

Risk of Electrical Shock or Radiation

 

 

X

 

 

High or Precarious places

 

X

 

 

Fumes or Air borne Particules

 

 

X

 

 

Toxic, Caustic Chemicals or Hazardous Waste

 

X

 

 

Outdoor Weather Conditions

 

 

X

 

 

Work with Explosives

 

X

 

 

Noise

 

 

X

 

 

Standing

 

 

X

 

Walking

 

 

X

 

 

Sitting

 

 

X

 

 

Reaching

 

 

X

 

 

Stooping, Kneeling, Crouching, Crawling

 

 

X

 

 

Speaking, Listening, Tasting, Smelling

 

 

X

 

 

Lifting, Climbing, Balancing

 

 

X

 

 

Visual Requirements

 

 

X

 

 

Repetitive Hand Movements

 

 

X

 

 

Other (please identify): Retail Store Environment

 

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