Title: Medallia Tech Analyst

Location: United States (Remote)

Contract: 3+ months (with possibility of extension)

Required:

1. Back-end Medallia experience, including:
2. Building auto importers for new survey programs
3. Doing file inflow reviews to understand impact of file changes
4. Building new surveys in Medallia (start to finish)
5. Reviewing user access and permissions
6. Building and simplifying org hierarchy
7. Building lookup tables
8. Build new roles
9. Maintaining survey technical spec documentation
10. Using Conversations
11. Integrations with other systems (Jira, Salesforce)
12. Front-end Medallia experience, including:
13. Building net new reporting in Medallia
14. Understanding Medallia's modules and implement modules comfortably
15. Troubleshooting reporting issues
16. Adding new data to reporting
17. Building Text Analytics topics
18. Setting alerts / rapid response templates and implementing in Medallia
19. Medallia Digital Experience
20. Building surveys start to finish in digital
21. Closed loop feedback in Digital

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.

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