We are looking for a Software Trainer to join our Professional Services organization at Bridgeway Benefit Technologies. As a Software Trainer, you will be responsible for creating and conducting interactive classes for our customers using our proprietary enterprise benefits administration software. This software handles the calculation and processing of benefit funds, eligibility, claims, and pensions for the Taft-Hartley industry. Join our team and become a product subject matter expert while contributing to the development of eLearning content. Collaborate with all levels of the business to achieve our goals and enhance the customer experience.

This position can be remote or on-site/hybrid in our Baltimore, MD or Maple Shade, NJ offices, with travel from 10 – 50 % of the time, depending on customer-specific needs, within the U.S. and Canada. East Coast candidates are strongly preferred.

Responsibilities:

• Play a crucial part in guiding learners through our curriculum. Using clear and concise language, you will develop and maintain training materials, including e-learning modules and exercises.
• Collaborate with leadership to enhance the curriculum based on industry trends and customer feedback.
• Train new customers on the proper use of our software, both virtually and by visiting customer sites across the U.S.
• Consult with customers and internal teams to plan, develop, and deliver customer-specific training based on customer software configurations or other focused key areas within the scope of the project.
• Evaluate the effectiveness of each training session using metrics and best practices.
• Become a product subject matter expert and contribute to eLearning content development.
• Be a solutions-oriented, self-starter focused on enhancing the customer experience.
• Collaborate with all levels of the business to achieve goals.

Requirements

• A minimum of 3 years of experience delivering technology-based training to adult learners and developing curriculum.
• Experience in the Taft-Hartley industry and with enterprise-class software solutions is strongly preferred.
• Strong written and verbal communication, presentation, and problem-solving skills are essential, along with the ability to engage with individuals at all levels of an organization.
• Proactive, self-motivated, organized, reliable, outgoing, and enjoy tackling challenges,
• A bachelor's degree in a related field or strong knowledge of instructional design techniques is required.

Bridgeway is an Equal Opportunity Employer.

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