Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Software engineering is the application of engineering to the design, development, implementation, testing and maintenance of software in a systematic method. The roles in this function will cover all primary development activity across all technology functions that ensure we deliver code with high quality for our applications, products and services and to understand customer needs and to develop product roadmaps.

These roles include, but are not limited to analysis, design, coding, engineering, testing, debugging, standards, methods, tools analysis, documentation, research and development, maintenance, new development, operations and delivery. With every role in the company, each position has a requirement for building quality into every output. This also includes evaluating new tools, new techniques, strategies; Automation of common tasks; build of common utilities to drive organizational efficiency with a passion around technology and solutions and influence of thought and leadership on future capabilities and opportunities to apply technology in new and innovative ways.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

1. Analyzes and investigates
2. Provides explanations and interpretations within area of expertise

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

1. High School Diploma/GED
2. 2+ years of technical support experience working with ServiceNow or other ITSM ticketing tools
3. 2+ years of experience working with identity access management systems

Preferred Qualifications:

1. Proven proficiency with Office365 Suite
2. Use of Corporate AI Tools (CoPilot 365, Alfred AI, etc.)
3. Effective communication skills to both technical and non-technical audiences
4. Proven self-starter and self-managed, with eagerness to learn new technologies
5. Maintains detailed and accurate records in workload management, asset management and administrative applications
6. Experience producing operational and executive reporting decks
7. Establishes productive working relationships with cross-enterprise stakeholders
8. Familiarity with executive-level escalation processes
9. Demonstrates responsiveness to change and a tenacity to deliver cross-enterprise value
10. Experience working with PHI, privacy incidents or regulated data environments
11. Adheres to deadlines and SLAs
12. Assists management in identifying opportunities for process improvement within the department
13. Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment
14. Partner with Privacy, Legal, and Risk stakeholders to address complex issues, including: Radar issues, Age‑related constraints (COPPA, Age‑of‑Majority), Terms & Conditions and Privacy Policy considerations, Power of Attorney and Authorized
15. Representative scenarios, Data co‑mingling and data handling explanations
16. Perform other duties and responsibilities as required, assigned, or requested for the needs of the business
17. Experience in a Healthcare domain background
18. Proven solid troubleshooting skills
19. Experience with working with HSID PHI Violations
20. Prioritize review of the oldest incidents unless superseded by executive or leadership escalation
21. Identify factors preventing incident or task closure and proactively investigate blockers
22. Communicate directly within incidents or tasks to assignees to identify blockers and support resolution when updates have not occurred within 24 hours
23. Escalate unresolved or unacknowledged issues to the assignee's manager when delays persist over multiple days
24. Perform public escalation in the CIR Daily Standup chat if manager escalation does not result in progress within 24 hours
25. Update the weekly CIR PowerPoint deck with current data from the PHI Violations Dashboard
26. Incident management and prioritization skills
27. Ability to identify and remove blockers across multiple dependent tasks
28. Clear, concise written communication for executive and operational audiences
29. Comfort with public escalation and cross team accountability
30. Escalate unresolved or unacknowledged issues to the assignee's manager when delays persist over multiple days
31. Review associated tasks to determine dependencies or issues impacting incident resolution

Soft Skills:

1. Ability to communicate effectively with other engineers and all stakeholders internally and externally
2. Solid analytical, problem solving and troubleshooting abilities
3. High attention to detail in compliance, privacy, and regulatory matters
4. Strong collaboration skills across Privacy, Legal, Risk, and Operations teams
5. All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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