Job Title: ServiceNow Developer/Analyst (CMDB)

Duration: 3+ years W2 contract

Client: Defense Research Lab

Location: Lexington, MA (Remote)

Clearance:

1. This position requires an DoD active clearance/Top Secret. Please do not apply who do not meet this requirement.

Background/Need

1. This position will be part of the Information Services Department's (ISD) Enterprise Technology & Tools Sector; Asset Services Team. This team inside of ISD provides enterprise IT services to the Laboratory community including the configuration management database and system management, service observability & alerting.
2. The Laboratory is expanding the CMDB development team to meet the rising demands within ServiceNow. This position is to provide direct support in development of ServiceNow's CMDB and will expedite the grow and transform capabilities of ServiceNow by providing and linking data inside of the CMDB and ensure the accuracy and efficiency of development.
3. The ideal candidate has experience with ServiceNow's Integration Hub and CMDB 360 data structures. They will have experience building a CMDB from multiple sources, with and without the advantage of Discovery.

Virtual/Work from Home

1. Remote

Other information relevant to the job requirement?

1. Ideal candidate has experience with both administration and development of a ServiceNow CMDB that is not using Discovery, and they have experience with Object Oriented Programming, as well as documentation that is usable by ServiceNow users and IT System Administrators.

Must have:

1. Object Oriented Software Design and Development
2. Software Design/Development
3. Web-based API Processing
4. ServiceNow Development
5. ServiceNow ITOM Development
6. ServiceNow ITSM Development
7. ServiceNow Multi-Source Configuration Management Database (CMDB) Administration
8. ServiceNow

Nice to have:

1. ServiceNow IRM/GRC Implementation and management
2. Developing in C#
3. GIT/GITHUB
4. GUI Development
5. HTML, CSS, XML, XSLT, JavaScript, and AJAX
6. Cloud-based Solutions (e.g. AWS, AZURE, Google)
7. Integrating alerts into ServiceNow (ITOM)

Clearance:

1. This position requires an active clearance. Please do not submit candidates who do not meet this requirement.

Work from Home:

1. This position is REMOTE. The candidate is able to work remotely from any location. They may be asked to take up to 4 trips per calendar year to Lexington if the program/project requires it. Candidates MUST be able to work an EST schedule in order to be considered for this role.

Interview Process:

1. 1st round interview will be a Zoom with the hiring manager. 2nd round interview will be a Zoom with additional team members as needed. Potential for a 3rd final round interview.

Additional Hiring Manager Notes:

1. Experienced ServiceNow programmer/analyst with a focus on CMDB.
2. Skilled in scripting, automation, and front-end/UI development in recent ServiceNow versions.
3. Creates intuitive, responsive interfaces and uses AI-driven features to reduce user friction.
4. Deep understanding of CMDB data structures and supports CI data quality.
5. Promotes collaboration across IT operations, asset management, and application teams.
6. Hands-on CMDB administration including troubleshooting and automated data pipelines.
7. Familiar with external integrations (API, file-based, or database connectors).
8. Able to bridge development and operational support.

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