The School of Dentistry shares the mission of the Oregon Health & Science University to provide educational programs, basic and clinical research, and high quality care and community programs. We strive to foster an environment of mutual respect where the free exchange of ideas can flourish. The dental school prepares graduates in general dentistry and the dental specialties to deliver compassionate and ethical oro-facial health care.

Read more about the School of Dentistry: OHSU School of Dentistry

Function/Duties of Position:

The mission of the School of Dentistry (SoD) Dental Informatics team, in partnership with OHSU Information Technology Group (ITG) and SoD Leadership, is to develop, implement, train, and maintain technology-based services and solutions that enable the School of Dentistry to accomplish its missions. This position reports Associate Dean for Finance and Administration and has a dotted-line reporting relationship to the Director, Academic Applications within the ITG. This position supervises the SoD Dental Informatics team.

The SoD Dental Informatics Supervisor in partnership with SoD Leadership and DI members determines goals and set priorities for technology projects in the School of Dentistry, and creates and monitors metrics to evaluate success of the unit. This position adheres to and promotes a service level agreement within the School to ensure high quality customer service. This position requires excellent communication and teamwork skills, and measures results as perceived from customers.

In addition, this position provides direct support for School of Dentistry technology systems and applications to support clinical, academic and research needs. As a working supervisor, the incumbent will implement, upgrade, and maintain applications; evaluate and provide feedback to SoD leadership on new solutions; and ensure adherence to OHSU and regulatory, security, and privacy issues. This position also works directly with vendors to address implementation and support issues, and facilitates effective communication between application vendors, SoD personnel, and ITG.

Required Qualifications:

• Master's degree in computer science, a related field, or a clinical field and two years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Bachelor's degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Associate's degree in computer science, a related field, or a clinical field and five years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
• Equivalent combination of education and experience where one year of experience will be substituted for an Associate's degree and two years of experience will be substituted for a Bachelor's degree
• Minimum 2 years in System/Application Analyst or equivalent role with previous lead experience
• Experience counseling/coaching employees and directing employees to appropriate resources;
• Experience leading and structuring workflow
• Experience providing employee development opportunities; recognizing training needs and organizing training opportunities
• Demonstrates excellent customer service skills with the ability to handle challenging situations with diplomacy and tact
• Experience in conflict resolution and mediation

Preferred Qualifications:

• Experience working in higher education
• Experience with dental clinic management software appications and dental digital radiography/imaging hardware and software

All are welcome: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

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