The Social Media Associate position focuses on the deployment of social media content and the platforms used in the execution of our campaigns to our distribution channel audiences. This individual will also operate as the first point of contact for inbound creative requests.

Key Responsibilities

1. Assist Head of Social Media in the development and deployment of omnichannel marketing campaigns, including organic and paid, to increase brand awareness and drive conversions. This includes but is not limited to copy writing, image capture, and collaborative content with graphic design and videography.
2. Social platform community management- IE: monitor and engage with comments, DMs, mentions daily, and escalating top priorities to manager.
3. Maintain outbound content calendar and scheduling through organic and paid platforms.
4. Collaborate with marketing departmental stakeholders, including sales and distribution, marketing operations, graphic design, content strategists, and videography, in the creative development process.
5. Coordinate on-site content capture as assigned for agent events. This includes but is not limited to photos, video snippets, live posts, and stories.
6. Communicate and coordinate campaigns in collaboration with agent influencers as assigned by Head of Social.
7. Support campaign reporting efforts as assigned, providing optimization strategies that are based on program metrics and industry trends.
8. Operate as the first point of contact for incoming marketing requests through email and support desk functions, providing a high level of customer service and quick resolution.
9. Participate in cross-functional teams for marketing and enterprise projects, as assigned.
10. Maintain streamlined 2-way communication with external stakeholders and escalate to appropriate parties.
11. Develop and maintain social and brand process guides and tools, collaborating cross-functionally to ensure adoption.

Qualifications

1. Bachelor’s degree in Marketing, Communications, or a related field — or an equivalent blend of education and hands-on experience.
2. Proven experience in content management, creative writing, and digital marketing, with a keen eye for engaging audiences.
3. Solid understanding of modern marketing principles, advertising practices, and brand stewardship.
4. Familiarity with marketing and marketing automation platforms or a willingness to quickly learn new tools.
5. Exceptional written, verbal, and presentation abilities with a knack for translating ideas into compelling campaigns.

Company Summary

Quility is a modern Insurtech company transforming how life insurance and financial wellness solutions are designed, delivered, and experienced. By blending advanced technology, data-driven insights, and a human-first approach, we empower agents and partners to offer streamlined, fully digital insurance experiences at scale. With thousands of independent agents nationwide and a growing suite of proprietary platforms and products, we are redefining the future of insurance distribution. Our corporate team drives innovation across every touchpoint, enabling families across America to access the protection and peace of mind they deserve. At Quility, we’re not just keeping up with industry change, we’re leading it.

Supervisory Responsibility?

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is frequently required to sit for long periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 9 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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