Job Title: ServiceNow Developer

Location: 100% Remote

6+ Months Contract

Pay rate $50 per hr on W2

GENERAL PURPOSE OF THE JOB:

Client: is looking for a ServiceNow Developer to join our dynamic and growing organization. The primary goal for this position will be to assist in development and administration of ServiceNow. The ServiceNow Developer will provide tools and resources necessary for successful implementation and use of industry best practices including but not limited to ITIL Incident Management, Change Management, Problem management, Configuration Management and Request Fulfilment. This individual will guide the integration and organizational adoption of ITSM processes, standards, policies and controls.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Develops ITSM process activities through the development of policies, processes and procedures to establish a standard methodology/practice that will optimize customer service support and delivery performance.
2. Communicates process standards to ensure understanding across the organization.
3. Attend and contribute to peer/customer meetings involving technical subject matter experts and Client persons.
4. Implements, configures and administers ServiceNow, enabling ITSM processes. These activities would include, but not limited to, adding and modifying workflows, assisting data warehouse team, updating ITSM system configuration in support of changes, etc.
5. Works with process/service owner to define the configuration management process and the necessary policies.
6. Researches, reviews and analyses effectiveness and efficiency of procedures, and develops strategies for enhancing these processes in accordance with ITIL best practices to enable continuous improvement.
7. Other duties as assigned.

EDUCATION AND EXPERIENCE:

1. 0 to 2 years - High School Diploma.
2. 2 to 4 years - Vocational/Technical School Certificate Degree
3. 4 to 6 years - Associate's Degree or Apprenticeship
4. 6 to 8 years - Bachelor's Degree
5. 8 to 10 years - Master's Degree
6. 10+ years - Doctoral Degree

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS:

1. Two years of recent, professional technical or administrative experience with ServiceNow.
2. ITIL Certification
3. Previous experience writing Policy/Procedure regarding ITSM best practices.
4. Previous experience with Database reporting tools.
5. Previous experience with Business Process Re-Design/Improvement (BPR/I).
6. Proficient in JavaScript.
7. Understanding of Jelly, JEXL, HTML, XML, Bootstrap, and/or AngularJS a plus.
8. Knowledgeable in Programming/Scripting experience in Java, PowerShell and/or SQL a plus.

CERTIFICATES, LICENSES, AND REGISTRATIONS

1. ITIL

If you're interested in above role please send me your updated resume to chakravarthi.savalam@ispace.com

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