Service Desk Representative

1. Worksite Location: 100% Remote | MUST BE LOCATED IN CST, MT OR PST
2. Contract Duration: 6 months
3. Compensation: $20.00 per hour
4. Schedule: M-F 10 am to 7 pm MST
5. Target Start Date: June 4th

What you’ll do as the Service Desk Representative:

1. Serve as the first point of contact for technical support to employees via phone, chat, email, and remote assistance
2. Use technical skills, historical records, knowledgebase, and tools to analyze and resolve customer issues
3. Perform analysis and triage of technology issues, including data collection and escalation to Tier 2 support teams when necessary
4. Evaluate and fulfill Service Requests in accordance with established guidelines and Service Level Agreements (SLAs)
5. Document issues and troubleshooting steps for escalation, review, and audit purposes

What you’ll bring to the Service Desk Representative role:

1. Intermediate knowledge of troubleshooting fundamentals, current Windows Operating Systems, iOS mobile devices and applications, Microsoft Active Directory/GPO, networking protocols (DHCP, DNS), and conferencing/VOIP technologies
2. Understanding of cybersecurity fundamentals and best practices, including identity and access management
3. Strong customer service and communication skills with the ability to clearly convey technical information to a diverse audience
4. A desire and ability to learn new systems, processes, and technologies to grow your technical skill set

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/

Are you looking for remote jobs near your area? At Yulys, thousands of employers are looking for exceptional talent like yours. Find a perfect job now.