Trust Tech, LLC is looking for a Service Desk Engineer to assist in the proper management of our Managed IT clients' networks. The role requires a strong technical skill set along with excellent interpersonal skills and a desire to continually learn new business technologies and practices.

Candidates must be able to reliably commute to Valparaiso, IN. This is a full-time, M-F position with occasional after-hours work. There is an opportunity for telework following a successful probationary period.

Responsibilities include:

• Pro-actively monitor client networks. Focused on resolving issues before they impact client operations.
• Serve as an escalation point for company and end-user support remotely as it pertains to the networking technologies. These include Windows PC's, Windows Server, Hyper-V, Exchange, file shares, firewalls, switches, unified communication devices, BDR solutions, Active Directory, Group Policy configuration, and Microsoft 365.
• Identifies, documents, and troubleshoots user computing issues to resolution.
• Assessment and onboarding of new clients.
• Working with the account management team to provide reports and data associated with client systems and services.
• Installation, configuration, and repair of computer hardware and software

Required Qualifications & Experience:

• Server Administration (Windows Server 2012-2022)
• Active Directory management and maintenance
• DNS, DHCP, RDS management
• Hyper-Visor Administration
• Next Generation Firewall/UTM device management & maintenance
• Network switch and access point management and maintenance
• Disaster recovery and backup solutions
• Microsoft 365 and other cloud-based services
• Remote Monitoring and Management tools such as Kaseya or LabTech/Automate

Education and Qualifications:

• Bachelor's degree in Management Information Systems, Cyber-Security, Computer Science, or equivalent experience.
• 3+ years’ experience working in a NOC or as a systems administrator / network engineer
• Experience working for a Managed Services Provider (nice to have)

Looking for more jobs near me. Find your favorite job now by visiting our jobs page.