Title: Senior Operations Administrator

Title: Senior Operations Administrator

Location: Upper East Side

Org Unit: Administrative Support

Work Days: Weekdays and some weekends

Exemption Status: Exempt

Salary Range: $154,800.00 - $217,300.00
 

• As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Provides operational leadership and oversees the delivery of clinical services provided by the department's practice sites. Directly and indirectly supervises a team of managers and support staff.

Job Responsibilities
Directs the daily operations of the department's clinical practices. Achieves excellent quality, patient friendly and timely delivery of services consistent with department objectives and Medical College policies.
Directly oversees Supervisors/Managers at multiple locations. Performs employee performance appraisals, oversees new employee orientation and training; documents and maintains confidential records; and performs discipline.
Monitors and evaluates workflow and productivity of support staff to ensure maximum efficiency. Reviews physician visit volume, evaluates session and site productivity, and ensures appropriate staffing levels.
Collaborates with Finance Team in the monitoring of billing and collection performance. Identifies areas of improvement for front end operations that may impact A/R management and net collections for the practices.
Collaborates with ITS to administer technology to enhance and increase the effectiveness of clinical operations and related activities. Oversees the ongoing upgrades. Compiles daily, weekly and monthly reports for administrative and regulatory purposes.
Formulates short term and long term fiscal and operational goals. Oversees and approves expenses. Prepares cost analyses and makes financial recommendations. Coordinates capital projects and renovations for the clinical practice sites.
Ensures standards of care are met/in compliance with regulatory guidelines. Monitors patient satisfaction; develops initiatives to promote high level of customer service. Monitors level of quality of care and develops responsive policies and procedures.
Participates in Faculty Practice Patient Care Committee and develops strategies with Physician Site Leaders to improve care. Implements new clinical services, in order to achieve state of the art care.
Participates in professional development activities and maintains up to date knowledge on clinical operations best practices; attends meetings, conferences and seminars.
Functions as Department Designee in the Chief Administrative Officer's absence. Represents the department and/or CAO on various internal and external committees specified by CAO.
Education
Bachelor's Degree
Experience

Approximately 8+ years of administrative and supervisory experience in a healthcare setting.

Knowledge, Skills and Abilities
Strong analytical and problem solving skills, excellent interpersonal and communications skills, highly organized and ability to act as a role model for staff.
Ability to assume responsibility and exercise authority over direct reports, establish and maintain quality control standards, analyze expense and productivity reports, team build and forecast and manage change
Excellent knowledge of physician practice management, human resources management, and principles and best practices in healthcare administration.
Licenses and Certifications
Working Conditions/Physical Demands

Weill Cornell Medicine is a comprehensive academic medical center that's committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world. Our doctors and scientists-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization-are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City