At the City of Tigard, our talented, industrious, and innovative municipal government professionals have been providing essential services and recreational spaces to Tigard’s growing community for over 60 years. City of Tigard team members enjoy meaningful work, a diverse and inclusive culture of belonging, job specific flexibilities and opportunities for growth and advancement. Incorporated in 1961, Tigard is Oregon’s 12th largest city and is part of the Portland metropolitan area.

OUR VALUES
At Team Tigard, we are the ambassadors of our municipal services to the members of our community. We aspire to treat all people with dignity, respect, and care; to demonstrate the equitable and sustainable practices that are environmentally and fiscally sound, and to engage with each other as trusted colleagues to achieve excellence in all we do. We do the right things, and we get things done.

Examples of Duties

An integral part of the nine-person Adult Services Team, the Senior Library Assistant works alongside Librarians at our Reference Desk to provide reference, readers' advisory, and technology assistance to a diverse array of community members in person, by phone, and via email. They also assist with and develop programs and services to meet the literacy and enrichment needs of adults.

We are seeking a community connector who will ensure all community members feel welcome in the library, a curious and persistent troubleshooter who won’t give up until a problem is resolved, and a collaborative teammate excited to work with others to enhance library service to adults. Utilizing their strong customer service, technology, and research skills, our next Senior Library Assistant will ensure patrons discover the information and materials they want and need.

This position is 20 hours per week (0.5 FTE) and requires one evening and one weekend shift. Schedule may be adjusted periodically for trainings or outreach events. May optionally participate in the Readers Services on-call pool for limited additional hours on an occasional, as-needed basis.

Examples of Duties:

• Provide excellent customer service through reference, readers’ advisory, and technology troubleshooting and assistance
• Develop or assist with programs and services to meet the literacy and enrichment needs of community members
• Create resource lists in the library catalog and manage the library’s rotating displays of books and other media for adults
• Help manage library technology and instruct patrons in its use
• Participate on library teams and committees

Knowledge Skills & Abilities:

• Strong customer service skills, including working with members of a diverse community in person, by phone, and via email
• Knowledge of basic computer software and hardware including Microsoft Office, and the ability to learn complex computer applications
• Familiarity with basic online research practices
• Ability to instruct others in basic computer skills and troubleshoot technology problems

Why YOU belong with Team Tigard!

YOU are Collaborative!
You share time and knowledge with others; adjust priorities as circumstances dictate; follow through on commitments, accept responsibility for actions, resolve interpersonal conflicts constructively.
YOU embrace Diversity!
You demonstrate an awareness and respect of cultural and individual values. You treat all people with dignity, courtesy, and respect.
YOU are a good Steward!
You demonstrate fiscal accountability aimed at sustainability. You actively contribute to the productivity of your organization; you demonstrate good stewardship of time and resources; you maintain high ethical standards.
YOU Care!
You anticipate the needs of internal and external customers; you deliver quality work products and services within expected timeframes. You consider and respond constructively to people in various situations.
YOU are Innovative!
You consider new approaches to situations; you are curious and solution oriented; you encourage ideas and improvements.
YOU foster Sustainability!
You actively encourage environmental benefits and the conservation of natural resources.
YOU work Safely:
You adhere to safety related laws, regulations, standards, and practices; you perform work in a safe manner; you encourage and support others to be safe while at work.

The City of Tigard is an Equal Opportunity Employer

Minimum Qualifications

Education and Experience:
Any combination of training and experience, which would provide the required knowledge, skills, and abilities to perform the essential functions of the position may be qualifying. A typical way to obtain the required qualifications would be:

• Equivalent to a high school diploma AND
• Two (2) years of experience in library services

Preferred Qualifications:

• Experience working in a public library environment.
• Ability to speak, read, and write fluently in one of these Tigard community languages: Spanish, Vietnamese, Chinese, Korean, Ukrainian, Russian, Arabic, or Somali.

Supplemental Information

Union Representation: SEIU

Schedule:
Tuesday 1:45 - 8:15 PM
Friday 11:45 AM - 6:15 PM
Saturday 9:45 AM - 6:15 PM

Benefits: 20 hours per week, benefits are pro-rated. Please reference the Benefits page.

Compensation: The hourly range for this position is $23.75-$31.83 per hour. The starting pay assignment, based on an analysis of the successful candidate’s related experience and education in accordance with the City’s pay equity policy and the Oregon Equal Pay Act, would be no higher than $28.87 per hour.

How to apply: Please apply online. We do not accept applications that are emailed. Applications must be received by the Human Resources Division by closing time/date.

IMPORTANT: (Please read): In lieu of resumes and cover letters, The City of Tigard evaluates an applicant's work history and responses to supplemental questions. Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience.

ATTENTION VETERANS: To receive Veterans preference, please upload your DD214/Separation documentation.

Classification Notes:
PHYSICAL DEMANDS
While performing the duties of this position, employees must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This classification primarily works indoors and requires frequent standing in work areas and walking between work areas. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and shelve materials. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 40 pounds.

Environmental Elements
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

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