Senior E-Commerce Manager at Cleverpup

Cleverpup is a soon to be launched, product-driven, innovation-fueled e-commerce brand re-imagining the world of essentials for dog lovers. With a launch scheduled for the end of 2023, this position presents a unique, ground floor opportunity to join a new brand headquartered in downtown NYC. Cleverpup was founded by two seasoned entrepreneurs with extensive experience in consumer products. If you have a proven track record in driving successful e-commerce consumer product brands and have a desire to join a start-up in its early stages to influence the direction of the business, this role could be the perfect fit for you. We offer a dynamic, remote-friendly work environment, with the ability to be onsite 2-3 days a week in NYC if desired.

Position: Senior E-Commerce Manager (Remote/Hybrid, NYC based)

Responsibilities:

• Lead E-Commerce Strategy: Own the site optimization roadmap and build a talented team of marketing managers to continually improve our web experience and hit short and long-term revenue targets.
• Drive Conversions & Revenue Growth: Develop best practices in e-commerce to drive conversions, increase AOV and LTV, and develop a segmentation and personalization strategy.
• Performance Monitoring: Regularly review and analyze e-commerce performance metrics, identifying areas for improvement and optimizing strategies accordingly.
• Digital Marketing Oversight: Collaborate with the marketing team to develop and execute effective SEO, SEM, email marketing, and social media strategies to drive traffic and conversions.
• Market Research and Competitive Analysis: Regularly analyze market trends, competitor strategies, and customer preferences to inform e-commerce strategies and tactics.
• Customer Experience Management: Ensure a seamless, intuitive, and enjoyable experience for customers from landing page to checkout to post-purchase support, addressing any issues promptly and effectively.
• Inventory Management: Collaborate with supply chain and logistics teams to ensure optimal inventory levels and fulfillment efficiency.
• Vendor & Platform Management: Oversee relationships with e-commerce platform providers, technology vendors, and other external partners to ensure the delivery of needed services and solutions.
• Innovate & Optimize: Create our AB Testing roadmap to reduce friction in the customer lifecycle funnel and oversee site-merchandising initiatives.
• Collaborate & Communicate: Collaborate with founders and team members on all product launches and promotions and communicate relevant information to team members, executive leadership, and partners.

Qualifications:

• 7+ years of senior experience in e-commerce or digital product development with a proven track record of exceeding KPI goals.
• Strong expertise in Shopify and related technologies.
• Proficiency in online merchandising, user experience design, and usability best practices.
• Hands-on experience with content management systems and analytics tools.
• Exceptional communication skills, with the ability to collaborate with marketers, product managers, designers, and functional stakeholders.
• Strong Excel skills and data-driven and analytical mindset.
• Ability to work under tight deadlines with attention to detail.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Do you have at least three years experience managing an Ecommerce Web site built on the Shopify platform?

Education:

• Bachelor's (Required)

Experience:

• E-commerce: 4 years (Required)

Work Location: Hybrid remote in New York, NY 10013

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