We are seeking a detail-oriented and proactive Senior E-Commerce Associate to oversee the seamless operation of our online sales platforms, product management, promotions and site merchandising. This role requires strong cross-functional collaboration, analytical skills, and hands-on management of digital storefronts to drive sales growth, optimize customer experience, and maintain operational excellence.
Responsibilities:
KPIs
- Track weekly e-commerce performance and analyze customer behavior to inform optimizations
- Ensure a positive, consistent customer experience across all platforms
Site Merchandising
- Lead visual updates and seasonal page builds (homepage, PLPs, navigation)
- Plan and execute weekly site layouts to promote seasonal and core collections
Promotions
- Build and QA promotions across Magento, Amazon, BigCommerce, and TikTok Shop
- Collaborate with Brand, Digital Marketing, and Tech teams to ensure seamless execution
SEO & Site Performance
- Optimize product pages and perform SEO audits to improve search visibility
- Publish blog content and resolve site issues with Tech and Customer Service
Product Management
- Manage SKUs, catalogs, and inventory mapping (US & CA) in Magento and NetSuite
- Build product bundles, track performance, and lead GWP and loyalty promotions
- Create assets and ensure accurate setup in collaboration with Planning and Customer Service
Amazon Marketplace
- Oversee catalog setup, storefront updates, and seasonal launches
- Execute content strategy including Premium A+ and Amazon posts
- Monitor account health and coordinate with Amazon Customer Success Manager
Creative
- Coordinate web asset requests and support site refreshes
- Upload and QA creative for cross-device consistency
Skills & Experience:
- 2 Years of E-Commerce Associate experience
- Understanding of HTML, Magento, Yotpo, Big Commerce, Shopify and Amazon Seller Central
- Meticulous attention to detail
- Strong communication skills
- Experience with SEO, Looker Studio
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