We are seeking a detail-oriented and proactive Senior E-Commerce Associate to oversee the seamless operation of our online sales platforms, product management, promotions and site merchandising. This role requires strong cross-functional collaboration, analytical skills, and hands-on management of digital storefronts to drive sales growth, optimize customer experience, and maintain operational excellence.

Responsibilities:

KPIs

1. Track weekly e-commerce performance and analyze customer behavior to inform optimizations
2. Ensure a positive, consistent customer experience across all platforms

Site Merchandising

1. Lead visual updates and seasonal page builds (homepage, PLPs, navigation)
2. Plan and execute weekly site layouts to promote seasonal and core collections

Promotions

1. Build and QA promotions across Magento, Amazon, BigCommerce, and TikTok Shop
2. Collaborate with Brand, Digital Marketing, and Tech teams to ensure seamless execution

SEO & Site Performance

1. Optimize product pages and perform SEO audits to improve search visibility
2. Publish blog content and resolve site issues with Tech and Customer Service

Product Management

1. Manage SKUs, catalogs, and inventory mapping (US & CA) in Magento and NetSuite
2. Build product bundles, track performance, and lead GWP and loyalty promotions
3. Create assets and ensure accurate setup in collaboration with Planning and Customer Service

Amazon Marketplace

1. Oversee catalog setup, storefront updates, and seasonal launches
2. Execute content strategy including Premium A+ and Amazon posts
3. Monitor account health and coordinate with Amazon Customer Success Manager

Creative

1. Coordinate web asset requests and support site refreshes
2. Upload and QA creative for cross-device consistency

Skills & Experience:

1. 2 Years of E-Commerce Associate experience
2. Understanding of HTML, Magento, Yotpo, Big Commerce, Shopify and Amazon Seller Central
3. Meticulous attention to detail
4. Strong communication skills
5. Experience with SEO, Looker Studio

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