Higher Logic exists to connect people, knowledge, and ideas to improve lives and organizations. Through our community solutions, we empower growth-stage businesses and associations to build a more engaged and meaningful relationship with their customers and members. Higher Logic serves more than 3,000 customers, representing over 350,000 online communities with greater than 200 million users in more than 42 countries worldwide.

Our team is a thriving community of authentic people with diverse experiences and perspectives. We are honest and genuine and believe that sharing ideas and feedback openly helps us to be successful. We believe that diversity and empathy bring us #AllTogether to make us stronger. We learn from failure and successes because both help us to grow and learn. We strive to understand the why behind our actions and bring our best selves to work every day.

JOB SUMMARY

Job Description

Higher Logic operates at scale, serving tens of millions of end users every day. As a member of the Platform Engineering team, you will play a crucial role in the continuous improvement of our SaaS infrastructure as we strive for DevOps excellence. No matter how much you know, you will learn and grow here. This is a full-time position with the Platform Engineering Team. You'll work both collaboratively and independently on concurrent complex projects to execute our infrastructure road map and promote DevOps best practices within the organization. You'll be relied on to employ a high degree of technical skill and precision in a global, multi cloud environment running 24x7x365, while maintaining a positive and solution-focused attitude and good working relationships with your coworkers.

Platform Engineering at Higher Logic has a primary responsibility for service reliability in the production environment. In addition, we're also crucial to Engineering enablement through the development and administration of CI/CD pipelines and the promotion of DevOps best practices. We live at the juncture of Engineering, Operations, and Support, which means that we interact with large swaths of the company on a daily basis. The company frequently introduces new products, features and services; these changes require a flexible, thoughtful, and forward-thinking approach to scalability and performance. As a DevOps Engineer, you will have the opportunity to perform hands-on configuration and tuning of service resources while working to architect and build independent microservices. Managing this environment requires a high level of individual knowledge and a robust capacity for learning, coupled with optimism, focus, and close teamwork across the organization and the company.

Responsibilities:

1. Manage and configure cloud infrastructure components, primarily in AWS.
2. Help to create strong feedback loops between all business lines by communicating, documenting and remediating operational incidents.
3. Actively support security and compliance as a first-class concern.
4. Decrease the incidence, scope and severity of operational failures (improve MTTR and MTBF).
5. Guide products to Production Readiness (scalability, observability, operability, resiliency, etc.).
6. Create, maintain and operate CI/CD pipelines, for both product and infrastructure resources (IAC).
7. Provide on-call support for managed infrastructure

Qualifications

1. Want to improve product, technology, people and process in a growing organization.
2. Appreciate the value of diversity of opinions, approaches, and backgrounds.
3. Communicate & collaborate extremely well with others.
4. Understand the value provided by incremental solution delivery, POCs, MVPs, etc.
5. Think with an Agile mindset and are familiar with Kanban and Scrum.
6. Have significant commercial experience with our stack, or a Bachelor's degree or better in Computer Science, MIS, or equivalent.

Desired Qualifications

1. AWS services (EC2, S3, IAM, ECS, VPC, RDS).
2. High level working knowledge of Linux and Windows
3. Some high level language such as: Python (Boto3), PowerShell, C# (and need to write code for your job).
4. Infrastructure-as-code, and related tools such as: Terraform, Chef, Puppet, Ansible, Packer.
5. SQL Server, MySQL, IIS, nginx, HAProxy, WAFs.
6. Autoscaling, Elastic Search, Postgres, Docker, Redis, Memcached, Active Directory & ADFS, CI/CD, containers at scale.

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with Higher Logic. We communicate through our corporate website at Higher Logic and through corporate emails utilizing our domain name of @higherlogic.com. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that Higher Logic does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and Higher Logic will never ask an employment candidate for financial information or for payment of any kind.

Higher Logic does not accept agency or candidate sourcing solicitations emails or phone calls, nor do we pay agency fees for our posted positions