Provides a safe and secure environment by managing emergency and non-emergency calls. Observes cameras and monitors alarms and radio networks. Initiates communications for urgent and evolving crises and emergency situations.
Job Description:

 

Principle Responsibilities

• Manages requests for security and emergency services.
  • Monitors and answers phones, radios, intercoms, and other communication tools.
  • Prioritizes calls for service based on urgency and criticality and initiates appropriate action.
  • Gathers detailed information from caller.
  • Records all officer activities via case/incident management systems.
  • Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems.
• Monitors the safety and security of the physical environment.
  • Uses systems to support a safe and secure environment to include access control, panic/duress, infant protection, security video, weather radios and utility/fire alarm systems.
  • Receives and processes badge access change requests.
  • Performs preventative maintenance checks, identifies discrepancies and escalates per procedure and process.
  • Other duties as assigned.

Job Requirements

• Associate's or Vocational degree in general studies preferred
• Experience working in dispatch or call center, Security Operations Center, or related function preferred
• May be required to travel between sites

Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Additional Job Description:

• Permanent Nights 1030pm-7am
• Every Other Weekend Rotation
• Week One 6 days on 1 Day Off (Friday)
• Week Two 4 Days on 3 Days Off (Friday, Saturday, Sunday)
• Eligible for Shift Differential
• Eligible for Over Time
• Fully Benefit Eligible

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