Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Program Manager to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will manage client accounts and develop processes to ensure fantastic relationships with clients. You will call existing customers on behalf of our clients to renew and expand the service relationships. Reporting to a Director of Professional Services, you will align our global programs, provide tactical production support to cross-regional projects, improve essential processes and work with the client to solve for health risk drivers to achieve customer expansion. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Have

• Experience with Business to Business selling process (HPS)
• Proficient experience managing mildly complex projects and stakeholders, powered by data-driven insight. Complexity can vary based on several factors such as size, scope, number of geographies, variables or dynamics of customer and project
• Experience with process optimization, program management, customer support strategy or quality assurance
• 5+ years of related experience to reflect skills and talent necessary for this role preferred (sales, presales or sales training)
• Competent consensus building and conflict management skills
• Ability to prioritize projects to align with ROI and account impact
• 2+ years in a Business Analyst, Solution Architect, Project Management or Program Management role
• PMP Certified
• Bachelor's Degree/Diploma, or the equivalent

You Will

• Partner with teams to assess and identify client health risk drivers, propose corrective action plans
• Partner with teams to develop strategic road maps to promote customer retention and expansion
• Plan and lead projects to improve scaled sales efficiency and effectiveness
• Assess operational risks and use the operational understanding of client processes to develop corrective action plans globally
• Build a culture of globally consistent best practices through continuous improvement by collecting feedback through several methods, evaluating efficiencies and recommending changes to improve sales delivery
• Establish yourself as a trusted advisor with clients
• Be the client champion and promote resolution of client issues, using resources from across the company
• Lead expansion and efficiency projects including change requests
• Oversee development of knowledge assets to improve repeatability and rapid adoption of processes
• Seek counsel and guidance from higher level program managers, will receive guidance and mentorship on more complex projects/matters from higher level program managers and management

Our Benefits and Perks

• Various medical, dental, vision plan and life insurance programs
• Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts
• Paid time off, disability programs and paid parental leave.
• Birthday Time Off
• Volunteer Time Off (VTO), paid time yearly to volunteer with an organization of your choice.
• Rewards and recognition programs
• Wellness Incentive Program
• Learning and Development Programs
• Base Pay ($64,000)
• Annual bonus potential (target of 3% of base salary)

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. You will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

Virtual First and Remote Work

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.

We can currently conduct business in the following states: TN, CO, TX, AZ, KS, MS, GA, AL, NC, SC, IN, VA, FL, WI, MN, SD, OH, PA, OK, & KY. This list is subject to change. Please inquire with your recruiter for more information.

#LI-REMOTE

Location:

USA, TN, Work-at-Home

Language Requirements:

English

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

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