Program Assistant, Work and Travel

• Department: Work and Travel
• Type: Temporary
• Start Date: 11/4/2024
• Hours: 40
• Location: Remote. HQ: 742 N. LaSalle Dr. Ste 300, Chicago, IL 60654.

About Us:

Greenheart International is a 501(c)(3) nonprofit committed to connecting people and planet to create a more peaceful and sustainable global community. We achieve our goals through a unique set of programs and initiatives fostering cultural exchange, eco-fair trade, volunteerism, personal development, and environmentalism. Greenheart encompasses three main branches: Greenheart Exchange, Greenheart Travel, and Greenheart Shop.

The Program Assistant is responsible for facilitating the placement process for the Greenheart Exchange Work and Travel Program, which operates under the U.S. Department of State’s BridgeUSA initiative. This role involves coordinating with partners, hosts, and staff, as well as serving as in-country support for participants throughout the program. Tasks will vary depending on the team and area of focus. While the role is primarily administrative, the Program Assistant will periodically engage with host organizations, partners, participants, and staff. They are expected to provide high-quality services, clear communication, and exceptional programming to all stakeholders involved.

What we’re looking for:

The ideal candidate should be outgoing, organized, and flexible with changing priorities. They should have excellent customer service skills, time management abilities, and research skills. It’s imperative that they can relate to people of all backgrounds and beliefs. This person should be comfortable working hard, being self-directed and at ease communicating with many different stakeholders. They should also be motivated by program goals, while staying within the compliance perimeter and regulatory standards. In a fast-paced working environment, the ability to oversee multiple projects and deadlines is essential in this role.

Some things you might do as a Program Assistant:

• Assist with the planning and execution of virtual and overseas hiring events
• Facilitate the interview process between hosts and program candidates
• Provide quality customer service to stakeholders throughout the placement process
• Support the Work and Travel department in meeting program placement goals
• Contribute to program growth by vetting host organizations and supporting them through the host approval process
• Attend and contribute to weekly staff meetings. Engage with team members by offering suggestions and collaborating on projects and strategies.

Some qualifications you should have:

• Minimum of Bachelor’s degree or equivalent experience highly preferred
• Experience managing data and working with databases
• Customer service experience is a must, including proven experience in resolving conflicts and managing sensitive situations
• Experience managing a high volume of emails and telephone calls
• Exceptional time management and organization skills
• Excellent writing and verbal communication skills
• Ability to work with a diverse group of stakeholders
• Tech-savvy, proficient with Microsoft Office Suite
• Experience studying, volunteering, or working outside the U.S., and/or experience working in a multicultural and/or multilingual environment

Compensation: Commensurate with experience

To Apply:

Sound likes the perfect fit? Tell us WHY by clicking “Apply Now.” A cover letter is required for your application to be considered.

Due to the number of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted.

Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran.

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