KnowledgeWorks Global Ltd. (KGL) is the industry leader in transformative publishing solutions. A division of CJK Group, Inc., KGL provides specialized content services and innovative technology solutions that drive revenue growth, streamline operations, and ensure editorial excellence. We serve the journal, educational publishing, and elearning markets from content creation through delivery of print and digital products.

We are currently hiring for the following open positions. In many cases, remote candidates will be considered (as noted in job description).

October 09, 2023

Production Editors | US – Remote

October 09, 2023/ Mike Groth

Must be eligible to work in the United States.

KGL is currently seeking Production Editors to perform superior customer service and production management duties This is a remote position.

Primary Responsibilities

A successful Production Editor is expected to:

• Contact author/editorial office for missing elements or substandard materials

• For outsourced copyediting: work with team to prioritize assignments and review copyediting by freelancers, resolve queries and provide feedback as necessary

• For the occasional in-house copyediting: edit manuscript per specific journal style; resolve editing and art queries with author and editor

• Review incoming advertising materials and resolve queries/problems

• Track materials (mss, art, ads, etc.) at article and issue stages with online tracking system maintain pertinent internal and customer databases

• Prepare electronic files and associated materials for composition and/or imaging

• Perform pre-compile and compile duties; review author and editor corrections and revised art; clarify instructions for composition and scanning; maintain updates of issue standing matter

• Check offshore partners’ products for compliance with journal style and specifications; review article and issue revisions; review/QC image, cover and ad proofs as required; resolve basic quality concerns

• Correspond with authors, customer, offshore partner, manufacturer, online provider(s), etc, regarding schedules, special instructions, and job status

• Verify final files and complete issue release processes for print and online products

• Maintain procedural documentation and contribute to ongoing workflow refinements

• Assist in training new staff

• May carry full responsibility for a partial workflow account or a portion of a full-service account

• Serve as a resource for other Production Editor(s) on account teams

• Provide production support to Manager

• Pursue full-service workflow knowledge and responsibilities with support from Manager

• Other projects and duties as assigned

Qualifications/Skill Requirements

• Bachelor’s degree preferred, and minimum of 3 years editorial/composition/publishing and customer service experience

• Organized and attentive to fine detail; must be able to balance and complete multiple priorities

• Excellent verbal and writing skills; professional level of phone and email skills; comfortable and confident in speaking with customers

• Skill and experience making presentations to customers

• Able to resolve conflict in a professional manner

• Proficient computer skills, including file management, databases, network navigation and experience with Microsoft applications

• Cooperative with other departments and personnel, and able to maintain positive relationships with customers and global partners

• Able to meet deadlines

• Understand journal style elements and production process

• Demonstrated commitment to superior customer service

KGL offers a competitive and comprehensive compensation and benefits package, remote work, and a friendly work culture. Interested candidates should submit a confidential cover letter and resume to careers.kgl@kwglobal.com.

KGL is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.