Title: Phone Banking Lead (Part-Time)

Location: Remote, but must live in St. Petersburg, Tampa, or Orlando, FL

Reports to: Florida Organizing Manager

Salary: $23/hour

Work Schedule: 10 hours every week

Start & End Date: 01/16/2024 - 11/29/2024

Date Posted: 11/6/2023

National Asian Pacific American Women's Forum (NAPAWF) is the only organization focused on building power with AAPI women and girls to influence critical decisions that affect our lives, our families and our communities. Using a reproductive justice framework, we elevate AAPI women and girls to impact policy and drive systemic change in the United States.

NAPAWF was founded in 1996 to realize the vision of 100 AAPI women who recognized the need for an organization that would amplify AAPI women’s stories and experiences. Being seen and heard in the public narrative gives us the power to shape the policy and cultural change needed to gain agency over our lives, families, and communities.

Today, we are mobilizing and building power in cities across the United States to create social, political, and economic change for AAPI women and girls. Five of those cities have local staff on the ground. We also show up in solidarity for other women of color who are experiencing injustice and harms of oppression and marginalization.

Our work is focused on the following strategies:

• Policy and Structural Change
• Organizing and Civic Engagement
• Legal Advocacy and Judicial Strategy

We use the Reproductive Justice lens to intersectionally address three core issues:

• Reproductive Rights and Health
• Economic Justice
• Immigration and Racial Justice

POSITION OVERVIEW

This is a part-time, hourly position that supports NAPAWF with community outreach and engagement in Asian American and Pacific Islander (AAPI) communities to move our issue campaigns and voter engagement programs in Florida. The Phone Banking Lead will do this by assisting the Managing Director of Field Operations with managing our multilingual, intergenerational phone banking team and liaising with the Florida Organizing Manager. Demonstrated proficiency in phone banking and VAN is necessary. Training and supervision will be provided.

POSITION DUTIES

• Understand and is interested in reproductive rights and health, immigrant and racial justice, economic justice, and/or voter education and rights
• Provide technical assistance, including training, to phone bankers in alignment with NAPAWF’s phone banking program needs and data best practices established by Organizing Staff
• Maintain data integrity of the phone banking program and support NAPAWF Organizing Managers/Directors in tracking daily/weekly and monthly progress toward goals
• Create phone banks when necessary to ensure phone bankers can make calls during work hours
• Collaborate and communicate effectively within a remote Florida team by facilitating phone banking weekly team meetings, providing updates/reminders via email, and following up as necessary
• Proactively elevate issues and questions relevant to the phone banking program or individual phone bankers to the Managing Director of Field Operations and FL Organizing Manager.
• Report weekly to the Managing Director of Field Operations and FL Organizing Manager on overall progress, successes, and areas for improvement, as well as propose solutions and implement directives
• Hold conversations with AAPI women on the phones about issues in the community, voting, and NAPAWF’s work and current campaigns, confidently answer questions and move them to take action
• Enter data meticulously and take detailed notes on conversations
• Follow up with contacts, connects community member to appropriate resources, and elevate issues and questions to team members
• Consistently meet daily and weekly canvassing standards and goals for phone banking

QUALIFICATIONS

• Must be able to speak, read, and write English and be able to fluently speak at least one of the following Asian languages: Vietnamese, Chinese, Korean, Bangla, Hindi, Urdu, Tagalog, Arabic, or Burmese
• VAN proficiency and at least two years of phone banking, canvassing, or other relevant community outreach experience
• A strong candidate would be a self-motivated problem solver and active listener with a learning mindset. They are dependable, adapt well to change, identify gaps and propose solutions, give/take feedback, and follow directives. They have effective communication and demonstrated leadership skills.
• Candidates should also know how to operate a phone and computer, including applications, web browsers, email, and video conferencing platforms, such as Google Meet or Zoom.

HOURLY RATE & BENEFITS

The pay for this position is $23.00/hour. The Phone Banking Lead is a part-time temporary position paid hourly and subject to local/state minimum wage and paid sick leave laws. Part-time temporary staff are not entitled to any benefits, other than those required by local/state laws.

WORK ENVIRONMENT

Preference for candidates in St. Pete, Tampa or Orlando and this position is entirely virtual. NAPAWF will provide the equipment necessary to perform the duties of this role.

NAPAWF is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition (cancer-related) or conditions Acquired Immune Deficiency Syndrome (AIDS) and AIDS-related conditions (ARC). Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

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