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Technical/Functional Skills

Cisco Network Voice Over IP and Cloud Contact Center Technology

Experience Required Cisco Network Voice (IP Telephony)

Experience in Five9 Implementation, migration and maintenance

Roles & Responsibilities 1) Five9 Cloud Contact Center migration and maintenance
 

• Administering and troubleshooting Cisco Unified Communication Infrastructure such as Call Managers and Unity Connection
• Design and implement Cisco Call Manager platform/new site deployment
• Level 3 Expertise in configuring, troubleshooting Cisco VoIP devices like Gateways, Cisco Unified Border Element (CUBE), Cisco Client (Session Border Controller), Call Manager Express, Unity Express, Analog Gateways
• Administering and troubleshooting Voice Teleconferencing Systems like Cisco VCS, TMS and Expressways
• Level 3 expertise in Cisco Unified Contact Center Enterprise (UCCE) and Cisco Packaged Contact Center Enterprise (PCCE)
• Good understanding and knowledge on ESXi/Unified Computing System (UCS) Servers
• Debugging and troubleshooting experience on Voice protocols (SIP, H323, MGCP, ISDN, RTP). Basic Knowledge of Routing, Switching and QoS
• Good coordination skill with various vendors and Service Providers
• Provides root-cause analysis, contributes to the knowledge base, and provides recommendations for continuous improvements to workflow, process, and technology
• Should possess very good oral, written communication skills and good understanding of ITIL process
   

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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