The BNSF Technology Services Operations Center (TSOC) is seeking a Network Controller/Engineer who will be responsible for monitoring and taking corrective action on infrastructure within a 24/7/365 NOC environment. The Tier1 team is responsible for supporting the BNSF IP network and telecommunications infrastructure nationwide.

Responsibilities Include:

• Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools.
• Provide tier I and/or tier II network support and escalate as needed
• Assist with managing incidents of all severity
• Severity 2 incidents include an MTTR goal of two hours
• Assist and/or lead outage bridges as needed
• Take inbound support calls from internal campus and field customers as needed
• Create incidents and tasks via Remedy; will also work with PBI and CRQ
• Record detailed and accurate customer and problem information in incidents

Requirements:

• Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed
• Remedy Incident Management
• Telecommunications and/or IP network job related experience
• Must be proficient typing
• Excellent written and verbal communications skills
• Independent problem solver and strong team player capable of making solid fact-based decisions under pressure
• Strong troubleshooting skill; solid understanding of network fundamentals and concepts

Preferred Experience:

• Cisco CCNA and/or on the job experience managing and supporting Cisco technology
• Telecommunications, RF, Microwave, Wi-Fi
• Railroad
• Fast paced environment
• Service Desk

Work Location : Fort Worth , TX.

Manager Note: I am really looking for someone with on the job data/Cisco experience who is ambitious and ready to put their work to practice. The candidates to this point have book/class/lab experience with Cisco, but nothing real world.

Drug test mandatory ( shouldn't consume any of the drugs like Amphetamines, Cocaine, Marijuana, and Phencyclidine)

Contact:

Mani - Senior HR Recruiter
Cell: (602)698-3321
Info Way Solutions LLC

Job Type: Contract

Pay: $30.00 - $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Fort Worth, TX: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Cisco CCNA: 2 years (Preferred)
• RF scanner: 2 years (Preferred)
• Railroad: 2 years (Preferred)
• Remedy: 2 years (Preferred)
• Network engineering: 2 years (Preferred)
• Network monitoring: 2 years (Preferred)

Work Location: In person

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