JBI is a premier service provider in the hospitality space. Our expertise, customer centric focus and dependability have helped us to grow organically over the last few years. JBI is one of the few companies with capability to take a new hotel from design through opening with proficiency, while minimizing cost.

Overview: We are looking for technically skilled candidates with excellent interpersonal skills for the lead technical support position. Technical analysts troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical analysts need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Skills: Problem solving, Windows desktops, Microsoft applications, help desk, technical support, hospitality, servers, networking, firewalls

Job duties:
Remote support

• Manage help desk ticket queue
• Resolve PC, Server and networking issues remotely
• New account/email account setup
• Assist with 3rd party vendor support
• Ongoing maintenance
• Creation and/or updates to standards documentation
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Schedule:

• 8 hour shift

Experience:

• Desktop support: 1 year (Preferred)

License/Certification:

• CompTIA A+ (Preferred)

Work Location: Remote