IT Support II Job in | Yulys
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Job Title: IT Support II

Company Name: Positive Tech Solutions
Salary: USD 74,497.00
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USD 100,000.00 Yearly
Job Industry: Information Technology and Services
Job Type: Full time
WorkPlace Type: remote
Location: United States
Required Candidates: 1 Candidates
Job Description:

At Positive Tech Solutions, we're more than just a managed service provider—we're a family. Our close-knit team values everyone's unique perspectives and innovative approaches. We thrive on collaboration, always striving to stay one step ahead with cutting-edge technology and solutions.

We specialize in cybersecurity and excel at providing simple solutions to complex problems.

Our employees come first, and we foster a supportive, team-oriented environment where everyone's contributions are valued. If you're a highly technical individual who appreciates a supportive, team-oriented environment, we invite you to join our family and help us continue to deliver outstanding service and innovation

At Positive Tech Solutions, we’re more than just an MSP—we’re a family.

We value unique perspectives and thrive on collaboration.

Our team is always one step ahead with cutting-edge solutions, especially in cybersecurity, making complex problems simple.

We prioritize our employees, fostering a supportive, team-oriented environment. If you’re a self-motivated, highly technical individual who gets a high from helping others, join us to deliver outstanding service and innovation.

Experience/Requirements

  • 3+ years of advanced IT support (MSP) experience
  • Proficient in PowerShell/scripting
  • Advanced knowledge in server, firewall, and networking
  • Advanced knowledge in cloud technologies like O365, Azure, Exchange, SharePoint, & Intune
  • Excellent communication skills
  • Highly organized and consistent
  • Team player
  • Process-driven individual
  • Flexible and inventive

Duties

  • Troubleshoot complicated technical issues
  • Research and explore new technologies
  • Work effectively under stress and deadline pressure
  • Communicate effectively across different individuals, departments, and external parties
  • Properly document service call notes, create and maintain checklists, and create diagrams

Join Positive Tech Solutions and be part of a team that values innovation, collaboration, and excellence in everything we do!

Job Type: Full-time

Pay: $74,497.00 - $100,000.00 per year

Benefits:

  • 401(k)
  • Paid time off

Schedule:

  • 8 hour shift
  • Rotating weekends

Experience:

  • RMM: 1 year (Required)
  • Office 365: 3 years (Required)
  • MSP Senior Technical Support: 3 years (Required)

Work Location: Remote

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