IT Support Engineer Job in Amston | Yulys
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Job Title: IT Support Engineer

Company Name: Imperial Resource Group LLC
Job Industry: Computer Software
Job Type: Full time
WorkPlace Type: remote
Location: Amston, Connecticut, United States
Job Description:
  • 1st/2nd Level support of internal customers for all IT related issues.
  • Detailed tracking of each customer's service needs in ticketing system.
  • Follow-up with customers to ensure that all issues/needs have been resolved/met.
  • Timely and accurate feedback of issues to customers and management to maintain the SLA of IT.
  • Proactive monitoring and timely issue resolution of production systems.
  • Proper escalation of issues to management and vendors according to established guidelines and policies.

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