HOW TO APPLY

STEP 1: Click on the “Apply” button to be directed to the FBIJobs Careers website.

STEP 2: Click the “Start” button to begin. You will be prompted to either sign in to continue or register with FBIJobs if you don’t already have an account.

STEP 3: Follow the step-by-step process to submit your interest. You will be guided through each step. You must complete all sections of the form AND ALL REQUIRED DOCUMENTS MUST BE ATTACHED to successfully submit your interest.

1. Your resume, specifically noting relevant work experience and associated start and end dates.

2. Other supporting documents:

• College transcripts, if qualifying based on education or if there is a positive education requirement.
• Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later.

Please see instructions on the site for attaching documents.

JOB DESCRIPTION

As an FBI IT professional your job is to ensure that our law enforcement systems, as well as the entire cyberspace in which we work, are protected. This means applying your knowledge of computer technology, cybersecurity, electronic surveillance, encryption, forensic science, and more to safeguard information across the FBI, as well as our domestic and international law enforcement partners.

SALARY LEVEL

Pay level for this position:

• GS 7–13: $40,082.00–$109,908.00

Salary shown is the base salary for the grade levels. Salary is also commensurate with professional experience.

MAJOR DUTIES

GS 7:

• Perform routine system diagnostics and analyze any potential problems or issues.
• Provide routine support regarding administrative and/or technical matters related to IT programs and/or services.
• Implement software upgrades and changes according to assigned change requests.

GS 9:

In addition to the above:

• Diagnose and resolve mobile and/or system problems by analyzing a variety of conditions, problems, and issues regarding hardware, software, and networks.
• Configure, install, repair, and maintain computer desktops, mobile devices, and operating systems.
• Conduct preliminary analysis of current systems to determine the feasibility of new or automated IT to resolve the issues.

GS 11:

In addition to the above:

• Make decisions regarding repair or replacement of various system components and coordinate with IT solver groups on the resolution of IT equipment issues.
• Provide IT support during operational activities such as critical missions, command posts, and other crisis situations, ensuring that IT equipment is available and properly functioning.
• Install hardware and software; troubleshoot issues by running diagnostics, documenting problems, and resolutions, and assessing impacts of issues/solutions.

GS 12:

In addition to the above:

• Serve as point of contact for user complaints concerning computer malfunctions; analyze and troubleshoot error conditions of varying complexity.
• Maintain and update inventory of computer equipment and identify its configuration and location within the office.
• Study, analyze, and develop work measurement and other statistical methods to arrive at quantitative data necessary for analysis to improve accuracy, timeliness, and validity of various services.

GS 13:

In addition to the above:

• Serve as team leader on large and complex projects as required.
• Serve as a liaison with internal and external IT groups and others, including but not limited to servers, networking, engineering, facilities, security, and customers.
• Provide advice and guidance to management regarding technical issues that pertain to planning, designing, developing, procuring, implementing, operating, and maintaining the organization's IT systems.
• Provide technical support to all levels of personnel concerning the implementation and daily operations of the computer systems and individual microcomputer functions.

KEY REQUIREMENTS

• Must be a U.S. citizen.
• Must be able to obtain a Top Secret Sensitive Compartmented Information (SCI) Clearance.
• Must be willing to travel as required.
• Must meet the FBI’s Employment Eligibility requirements.

EDUCATION AND EXPERIENTIAL REQUIREMENTS

EDUCATION

• Candidates must have a bachelor’s degree or higher from a U.S.-accredited college or university.

Education may be substituted for Specialized Experience (SE) as follows:

• GS 7: Applicant must have a bachelor’s degree with superior academic achievement OR one full year of graduate-level education. Superior academic achievement is the completion of all the requirements of a bachelor’s degree from an accredited college or university, which is based on (1) class standing, (2) grade point average of 3.0 or higher as recorded on an official transcript or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.
• GS 9: Applicant must have a master’s or equivalent graduate degree OR two full years of progressively higher-level graduate education leading to such a degree or LLB or JD, if related.
• GS 11: Applicant must have a Ph.D. OR equivalent doctoral degree OR three full years of progressively higher-level graduate education leading to such a degree OR LL.M., if related.
• GS 12 and above: Education may not be substituted for SE at this grade level.

All degrees must be verified by submitting college transcripts.

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

Job Type: Full-time

Pay: $40,082.00 - $109,908.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Huntsville, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

 

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