The Data Provisioning Services Unit within the Section of Data Management Services in the Division of Enterprise Platform Services has an IT Analyst/Programmer position available. This position is part of a customer-facing team responsible for delivering custom data extractions supporting innovative projects, research efforts, and AI initiatives.. Our team works closely with Epic, Mayo Clinic Cloud, and Generalized Data Mart teams for data acquisition. Experience and knowledge of enterprise data warehouse, clinical data or EMR data (Epic Clarity, Cerner, GE Lastword), business intelligence and data extraction technologies like SQL query development and Google data extraction tools including BigQuery, Data Fusion, and DataFlow are key to being effective.

The Data Extraction team retrieves complex patient data from enterprise data collections, specialty data marts, and application data replicates. This position finds, retrieves, packages, and delivers data to meet our client’s needs. The IT Analyst/Programmer provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff. Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment. Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.

Bachelor’s degree and training/experience in technical development; OR, Associate’s degree and 5 years’ professional experience in technical development.

Knowledge of system design principles, software development methodologies, and computer programming. Ability to take responsibility and accountability for own activities. Possesses ability to multi-task and prioritize issues appropriately. Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams and unit. Evidence of strong communication and organizational skills. May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications.

The ideal candidate will have knowledge of Mayo Clinic’s data and an interest in designing data retrievals using SQL, ETL tools, programming languages like Python, and Google Cloud Platform technologies including BigQuery and Data Fusion.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorship now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Also, Mayo Clinic does not participate in the F-1 STEM OPT extension program.