We are seeking a skilled Help Desk Technician to join our team in Purcellville, VA. This position requires a dedicated professional with 2-3 years of experience in resolving a wide range of user issues across Windows and Mac environments, Office365, and network troubleshooting.

Responsibilities:

• Provide frontline technical support to end-users onsite.
• Resolve issues related to desktops, laptops, peripherals, and software applications within Windows and Mac operating systems.
• Manage and troubleshoot Office365 applications including Outlook, Word, Excel, and Teams.
• Diagnose and resolve network connectivity issues, VPN problems, and basic network configuration.
• Install, configure, and upgrade computer hardware and software as required.
• Respond to service tickets promptly, documenting all steps taken and resolutions achieved.
• Collaborate effectively with team members and escalate complex issues to appropriate personnel when necessary.
• Maintain accurate records of hardware inventory and software licenses.
• Assist in user training on basic IT functions and best practices.

Requirements:

• Proven experience as a Help Desk Technician or similar role, ideally 2-3 years in a corporate environment.
• Proficiency in troubleshooting Windows and Mac OS environments.
• Hands-on experience with Office365 applications and administration.
• Solid understanding of basic networking concepts and protocols.
• Excellent problem-solving and communication skills.
• Ability to work independently with minimal supervision and as part of a team.
• Certification in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.
• Bachelor’s degree in Computer Science, Information Technology, or relevant field preferred.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional growth and development.

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