Duties & Responsibilities

• Responsible for overseeing all day-to-day aspects of business operations in the region including warehouse, shipping, monitoring, field services, installs, remote service, and customer care
• Develop and implement regional organizational structure that best supports day-to-day operations
• Drive efficiency of operations within the region and create daily reports/dashboards that accurately reflect daily activities
• Act as a change agent and drive engagement and culture of accountability among the employees
• Adapt a daily management model for all reporting groups
• Ensure that departments deliver quality service to our customers
• Improve internal processes to improve quality and efficiency
• Provide training, coaching, and development to employees
• Ensure all teams have clearly defined Goals and KPI’s and are actively working towards them
• Foster an environment of teamwork and collaboration within all business units
• Responsible for overall customer satisfaction for clients within the region
• Responsible for quality standards and improvements
• Qualifications

• BS in related field or equivalent experience
• Ability to meet sales targets and production goals
• Familiarity with industry’s rules and regulations
• Experience leading organizations through change and managing top performing teams
• Core Competencies

• Excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities
• Data and metrics driven
• Team player who incorporates teamwork and collaboration amongst team members
• Ability to embrace conflict and manage teams through change

JOB DESCRIPTION

• Strong organization, time management and project management skills
• Advanced analytical and problem-solving skills with the ability to formulate and communicate recommendations for improvement
• Excellent organizational skills
• Results driven and customer focused
• Proficient in MS Office, including excel
• Ability to multi-task

Stealth Monitoring does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, family care status, veteran status, marital status, sexual orientation, gender identity or gender expression, or any other consideration made unlawful by federal, state, or local laws.

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