Job Description

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually.

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Responsible for the daily on-site support of printers and copiers. Responds to customer requests for technical support and training with a strong emphasis on customer service. Documents all service calls and requests into system of record. Works to ensure that the Service Level Agreements (SLA) between the customer and RICOH are achieved. In addition, responsibilities include management of an on-site parts/consumables inventory.

JOB DUTIES AND RESPONSIBILITIES

• On-site support of printers and copiers.

• Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems as necessary.

• Keeps the customer up to date on the progress of problem resolution.

• Responsible for on-site hardware, parts, and supplies inventory.

• Responsible for printer needs assessments.

• Responsible for printer installations, moves, and disposals.

• Maintains printer fleet tools/databases.

• Requires personal car usage in metro area.

• Able to lift 50lbs. Extensive walking required.

• Performs other duties as assigned.

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications):

Typically requires:

• High School Diploma (or equivalent) with additional education preferred.

• Technical Training Certifications: HP Certifications preferred.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Ricoh USA Benefits

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