Digital Content Publisher/Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a UX Designer in our Boston, MA or Smithfield, RI locations.

The Role

As a digital content manager, you will use the CMS to manage, edit, organize and store marketing copy, images, videos, icons, and articles. You will use existing CMS templates to create/update content for Fidelity websites and mobile application, and will adhere to digital asset management best practices, facilitating findability and driving organizational consistency. This is an (internal) customer service role, so it is imperative that you have proven active listening, empathy, problem-solving and communication skills.

The Expertise You Have

• A technical mind, with an understanding of HTML, CSS, JavaScript and other web technologies
• Dedication to the interactive medium: user functionality, information architecture, interactive patterns, responsive/adaptive design, SEO, accessibility, etc.
• The ability to understand the flow of data through an information system
• A talent for independently resolving complex and convoluted technical issues
• A natural tendency to be curious, positive and creative – you learn as you go, seek out opportunities, ask a lot of questions, and implement new knowledge quickly and easily in a technologically dynamic environment
• The ability to maintain a keen attention to detail, and work well under pressure
• A logical mind that can spot patterns, gaps and repetitions in structured content
• A natural aptitude for content personalization and A/B (or multivariate) content testing
• The ability to quickly pivot to shift deliverables based on need

The Skills You Bring

• Experience updating content through an enterprise-level content management system (CMS)
• Proven capacity to work both independently and collaboratively with product owners, stakeholders, designers, writers and front end developers
• Familiarity with Agile, Scrum and Kanban work environments
• A personality that delivers amazing customer service in the face of chaos

The Value You Deliver

• Play an instrumental role in improving the effectiveness of Fidelity digital experiences to drive new customer acquisition and improve customer experiences
• Help to ensure that Fidelity websites and applications have a consistent look/feel and user experience
• Participate in the content delivery process of creation, QA, updating, publishing, and management of content for Fidelity’s web and mobile digital experiences
• Utilize multiple CMSs and tools to build digital experiences for the organization
• Independently manage multiple work products from inception to completion, maintaining strong client relationships
• Proactively audit, diagnose, and resolve content issues in the CMS and production environments (lots of creative troubleshooting!)
• Adhere to standards, systems, and best practices for content creation, distribution, maintenance, retrieval, and repurposing
• Support SEO, accessibility, measurement, and QA efforts to ensure an error-free digital experiences

The Team

This role will lead a dynamic team dedicated to transforming the way our company thinks about and uses content. Our team vision is to empower the organization to create best-in-class content experiences through innovative technologies, so enthusiasm and curiosity are required for anyone interested in joining us. We are part of a client-obsessed Owned Channel Marketing Team which drives business outcomes for the organization through an integrated, multi-discipline marketing approach that relies on learning and experimentation to evolve our go-to-market strategies in a cost-efficient manner. This team works with many different parts of the organization, including but not limited to product owners, segment marketers, account/creative agency, technology, measurement and analytics, and channel marketers.

Company Overview

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.

We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.

Information about Fidelity investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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