Pride Health is seeking Epic Client Service Admin (ECSA) for one of the large health systems in Oklahoma.

This is a full time Permanent role and 100% Remote.

Salary: $82,000/ annum.

Job Summary:

The Epic Client Systems Administrator installs and maintains Epic client system servers and applications, supporting production, reporting, disaster recovery, training, and non-production environments while ensuring system performance, security, backups, high availability, and compliance with Epic best practices for hardware and software configuration.

Job Responsibilities:

1. Install and maintain Epic client system servers and applications.
2. Monitor server performance and troubleshoot issues.
3. Apply hot fixes, security updates, and service packs.
4. Maintain Epic client systems backups and verify restores.
5. Manage system security and user access.
6. Manage and maintain environments serving production, reporting, disaster recovery, training, and non-production needs.
7. Test failover procedures for high availability.
8. Participate in capacity planning exercises to ensure adequate system resources.
9. Follow Epic best practices for hardware and software configuration.
10. Participate on project teams as a key contributor.
11. Coordinate issues with Epic and maintain relationship management with Epic.
12. Build and implement Epic client systems servers and applications in support of health system requirements.
13. Document configurations, procedures, and system architecture.
14. Establish development guidelines to maintain optimum performance.
15. Advise information services management in the creation of development guidelines.
16. Review existing solutions and recommend new procedures and processes.
17. Adhere to enterprise change management procedures per IS policy.
18. Make configuration upgrades.
19. Identify impact of enhancement requests.
20. Assist customers in identifying and resolving problems.
21. Serve as escalation point for complex client systems issues.
22. Facilitate timely resolution of application defects and issues.
23. Develop procedures under approved policy structure.
24. Provide users with high quality service and system expertise.
25. Analyze, create, and deliver reports as assigned.
26. Establish guidelines for hardware standards to maintain adequate performance.
27. Propose and implement enhancements to improve system performance, reliability, and data integrity.
28. Review hardware for performance issues.
29. Identify and perform routine maintenance to ensure high performance.
30. Recommend backup schedules and strategies.
31. Set up and regularly monitor backups as specified.
32. Adhere to enterprise disaster recovery policies and procedures.
33. Perform restores from backup.
34. Research and recommend security and data access strategies.
35. Configure user access based on approved policy, user roles, and responsibilities.
36. Work with security and internal audit to comply with corporate security standards.
37. Audit data access as scheduled or requested.
38. Perform capacity planning for hardware and software support initiatives.
39. Assess impact of and recommend solutions based on current and future data volume needs.
40. Allocate and reallocate database resources.
41. Design database system architecture to meet performance needs.
42. Research and recommend database strategies to management.
43. Assess and recommend vendor tools for enterprise databases.

Requirements:

1. Epic Client System Admin Certification.
2. Experience with managing Citrix platform.
3. Detail-oriented and able to work independently as well as part of an integrated team.
4. Strong Epic Hyperspace client support (deployment, upgrades, troubleshooting)
5. Ability to resolve client-side issues (performance, connectivity, printing, access
6. Citrix / VMware Horizon / VDI support experience.
7. Strong coordination of after-hours maintenance and Epic upgrades.
8. Cross-functional collaboration with infrastructure, network, security, and database teams.
9. Strong technical documentation (runbooks, standards, troubleshooting guides)
10. Root cause analysis and participation in incident/problem management
11. ServiceNow or similar ITSM tool experience
12. Ability to test and validate Epic updates and enhancements

Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Applicant Privacy Disclosure

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process, and offer process, we may collect the following categories of personal information:

1. Identifiers, such as name, address, and email address.
2. Professional and Employment-Related Information, such as resume, work history, education, and qualifications.
3. Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.
4. Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

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