Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!
The primary function of this position is to act as the front-line contact to provide website assistance to our member florists. Each interaction with our consumers should be used to reinforce Teleflora's commitment to superior customer care and reflect technical expertise and excellent customer service skills.
We constantly strive to enhance our platform by listening to feedback from our front-line agents. We value our employees and provide the tools and training needed to identify issues and implement positive changes. This is a great opportunity for you to learn and grow within the e-commerce tech field and help local businesses continue to thrive and succeed.
Job Description
- Troubleshoot and support all customers via phone, email or chat with website questions/issues
- Data entry, setup of web sites and proof site content
- Research and register URL's, scan, create, and load artwork, logos and custom images from variety of sources
- Assist in communicating changes and updates to the program to Teleflora Staff
- Assist with basic search engine optimization, marketing through social media, online marketing and branding
- Assist with daily departmental operations as required
Qualifications
Education:
- High school diploma, college business course, technical course certification, or an undergraduate degree a positive
Knowledge/Skills:
- Experience working with the hospitality industry, customer service work or public relations work
- Previous floral shop or related industry experience preferred
- Previous experience creating/designing web sites and graphic design skills preferred
- Strong written, verbal, analytical, technical, and interpersonal skills are essential
- Familiarity and experience with the Internet and websites required
- Basic knowledge of MS-Word, Excel and Outlook required, HTML, CSS experience preferred
- Basic knowledge of search engine optimization, marketing through social media, online marketing and branding
Physical and Mental Requirements:
- Ability to grasp technical concepts and to communicate these concepts in a manner that non-technical florists can understand them
- Must handle multiple tasks and have a strong attention to detail in a fast paced environment
- Must be able to work independently as well as in teams
- Strong written, verbal, analytical, technical, and interpersonal skills are essential
- Display a desire to achieve and attain high levels of internal and external customer satisfaction
- Demonstrate technical aptitude and enthusiasm in various system technologies and disciplines
- Must be able to maintain a fast and consistent activity pace at all times
- Must portray high levels of professionalism, appearance, motivation, and positive attitude
Additional Information
- Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
- Opportunities for development and internal mobility
- Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
- Companywide problem solving and continuous improvement training
- Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
- Company focus on wellness and health
Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.
Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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