Xanterra Travel Collection, is a growing, exceptional group of travel and leisure businesses operating across the globe. Our properties/services combine dramatic settings and landmark buildings with exceptional service to deliver unforgettable experiences. We are inspired by our guests, our environment, and each other. Headquartered in our beautiful new Greenwood Village, Colorado offices, we strive to create a collaborative experience and a transformational journey for our valued team members. We have a high commitment to sustainability, growth and are seeking driven, innovative individuals who value offerings in career development and professional advancement. Our Travel Collection includes lodging, food and beverage, Windstar Cruises, short-line railroad, and adventure travel companies. Please visit xanterra.comfor more information on the company and its environmental initiatives
We are currently seeking an experienced Director to oversee the Food & Beverage operations of Xanterra's National Parks and Gateway properties, ensuring all financial goals are met and superior product & service standards are maintained, to meet the expectations of our guests.
This leadership role will lead and manage all aspects of Xanterra's F&B operations, including P&L performance, in its parks and resorts businesses. The position will be responsible for driving a service and excellence culture. The position will drive process standardization, manage menu and recipe development based on labor availability and cost guidelines, lead customer service delivery, support the development of training programs, and deliver financial growth targets using an analytical and operational mindset. This role requires an experienced and polished communicator to partner with field operations leaders, supply chain staff, corporate leaders, different property teams & stakeholders.
Responsibilities:
- Oversees operation of Food & Beverages Departments for Parks and Resorts operations, provides operational oversight and support to all properties.
- Manages the P&L delivery of the operations, Analyzes the business and acts on variances in a timely, pragmatic and programmed fashion.
- Develops Strategy, Planning and Performance standards and guidelines, working closely with corporate and field operations teams in their partnership and achievement.
- Create an analytics culture in F&B. Develops and drives metrics systems and tools for standardization across our properties; including food prep & quality, financial, compliance, staffing, training, guest and employee satisfaction initiatives are in place and supported throughout all operations.
- Helps drive annual budgeting process for F&B outlets, using analytics, industry and anecdotal insights to guide the process.
- Participates directly in concept creation and menu development for all food & beverage outlets for existing contracts, new contracts, bid development and any acquired outlets.
- Engages with corporate and field Supply Chain/Purchasing teams from a product planning & sourcing perspective to ensure menu support and profitability. Manages a programmed menu approach in outlets, including alignment with enterprise purchasing programs, managing core and non-core items for maximum profitability.
- Introduces and promotes consistent service standards and measurements across all outlets.
- Manages food prep and production activities for maximum effectiveness.
- Manages Guest Service scores and feedback and drives a culture of excellence in Guest service.
- Ensure Employee Dining Options are best in class and assume the role of employee ambassador for culinary excellence, promoting employee satisfaction scores in EDR's.
- Manages new build, retrofits, equipment placement and replacement programs, and oversees planning for all major capital projects in the F&B space.
- Reviews, propose new ways to leverage current and future technologies to improve efficiency and effectiveness.
- Ensures training to front of house and back of house teams is present, efficient and improves both guest and employee experiences.
- Introduces new ways/programs to build culinary & F&B Management expertise and retain talent.
Qualifications:
- Bachelor's Degree in Hotel & Restaurant Management, Hospitality Management, Culinary Management or a related Business Degree.
- At least ten years of top senior Food and Beverage management experience in the Resort/Hotel and/or Concessions industry.
- Preferred experience includes managing over $100M in volume and 50+ Outlets previously, multi-area.
- Requires solid Financial and administrative background with excellent time management and problem solving skills.
- Excellent hospitality experience in building, developing and implementing new and creative Food & Beverage concepts and experiences.
- Excellent track record of developing and implementing property-wide, scalable strategies.
TRAVEL REQUIRED: Significant travel (50%+) required during peak summer operating months.
COMPENSATION : The salary range for this position is $140,000.00 - $170,000.00.
BENEFITS: For full-time employees, Xanterra offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick and Holiday Paid Time Off; 401(k) with Company Match; Employee Assistance Plan; Education Assistance; and Employee Discounts and Travel Deals.
EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
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