Director, Box Office Job in Fairfax | Yulys
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Job Title: Director, Box Office

Company Name: Monumental Sports & Entertainment
Salary: USD 87,000.00
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USD 156,000.00 Yearly
Job Industry: Mobile Games
Job Type: Full time
WorkPlace Type: On-Site
Location: Fairfax, Virginia, United States
Required Candidates: 1 Candidates
Job Description:

Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA’s Washington Wizards, WNBA’s 2019 Championship Washington Mystics, NBA G League’s Capital City Go-Go, 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh professional team, Team Liquid, an endemic esports team owned and operated by aXiomatic, in which MSE is an investor.

In September 2022, MSE acquired the regional sports network, then-called NBC Sports Washington and newly rebranded as Monumental Sports Network. Monumental Sports Network now holds the exclusive local television media rights to Capitals’, Wizards’, and Mystics’ games. The network is both a linear channel and a digital operation. Prior to acquiring the linear platform, the digital platform was launched by MSE in 2016, as the first-of-its-kind regional sports network for digital, mobile, and streaming platforms. Those linear and digital platforms are now combined and join Caps Radio, Wizards Radio, MSE Outdoor and Monumental Productions for a full suite of six media enterprises.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for the Wizards, Mystics, and Go-Go) and EagleBank Arena (a 12,000+ live event venue on George Mason University’s campus).

In July 2020, MSE partnered with William Hill (subsequently acquired by Caesars Entertainment) to open the first ever in-arena sportsbook in North America, now called Caesars Sportsbook. The space now also boasts a destination culinary experience, Guy Fieri’s DC Kitchen + Bar.

MSE opened “District E powered by Ticketmaster” in the spring of 2023, a flagship esports and entertainment venue. This 14,000-square-foot live-event theater offers a 365-day-a-year series of immersive experiences in esports, music, culinary excellence, event programming, and community events.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:

  • You will provide first-class customer service and value for our fans.
  • You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
  • You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
  • You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
  • You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
  • You will innovate. We are nimble and first to market. We are not averse to risk.
  • You will have fun. We are in the business of happiness.

 

Position Overview: The Director, Box Office is responsible for supervising the staff and operational activities of the Box Office for the day-to-day operation as well as during events at EagleBank Arena.

Do you have previous box office or customer service experience? We would love to hear from you!

Responsibilities:

  • Meet with promoters to plan for seating and ticketing and to program upcoming shows.
  • Program all events in ticketing system and oversee inventory in coordination with promoter needs.
  • Collaborate with Athletics Ticket Manager for men’s and women’s basketball ticket programming.
  • Coordinate announcements, presales, and offers with venue marketing department. Proof all customer emails and show announcements on social media and arena website.
  • Oversee the reconcilement and deposit of daily sales receipts for a wide variety of events.
  • Prepare final settlements for all ticketed events.
  • Attend staff and production meetings.
  • Write group sales reports, prepare Box Office statements, settlement sheets, and daily ticket reports.
  • Train new employees in the policies, procedures, and the use of ticketing equipment.
  • Develop and implement departmental policies and procedures that are consistent with EagleBank Arena policy and procedures. Instruct and advise staff on any changes or working standards.
  • Represent and participate in appropriate EagleBank Arena committee activities.
  • Monitor departmental operations and objectives to ensure the most effective services are being provided.
  • Develop, delegate, and monitor departmental goals, objectives, and programs. Ensure timely completion.
  • Collaborate with other departments to ensure delivery of quality services and resolve operational problems.
  • Manage the departmental Group Sales, ADA, and Donation programs.
  • Prepare schedules for all staff.
  • Approve departmental payroll.
  • Coordinate with ticketing company to keep all equipment up-to-date and working accurately. Maintain ticketing supplies.
  • Coordinate with Venues Marketing on all event ticket sales/date information for advance, on-sales, “know before you go”, and general event marketing.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s Degree or equivalent experience.
  • 4+ years Box Office experience or related management experience.
  • Experience with Ticketmaster Host & TM1 computer systems and Microsoft Office.
  • Knowledge of ABI scheduling software and VenueOps management software preferred.
  • Flexibility to work evening and weekend events.

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

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