Role Overview

Title: Dynamics 365 CE Developer (Power Platform) Focus Areas: Customer Service & Sales (CRM only – no ERP, no Marketing) Level: Open to Junior or Mid-Level Environment: D365 Online | Agile / PI Planning | Fast-Paced, Net-New Development

This role is a hands-on D365 CRM developer responsible for building and enhancing business solutions within Dynamics 365 CE, with a strong emphasis on model-driven apps, JavaScript customization, and Power Platform workflows. The team is modernizing delivery by incorporating AI-driven tools to accelerate development and improve stakeholder engagement.

Business Need / Why This Role Exists

1. Backfill role supporting ongoing and net-new D365 solutions
2. High volume of new development driven directly by business stakeholders
3. Embedded in PI planning and Agile delivery cycles
4. Company-wide push toward AI-enabled development to speed up solution delivery and feedback cycles

Key Responsibilities

1. Design, build, and customize model-driven applications (primary focus ~90%)
2. Develop and enhance:
3. Forms, tables, views, and business rules (Dataverse)
4. Business logic using JavaScript (onChange/onSave, form logic, ribbon commands)
5. Build and maintain Power Automate flows and Power Apps solutions
6. Partner with stakeholders to gather requirements, prototype solutions, and deliver scalable CRM functionality
7. Support troubleshooting, enhancements, and continuous improvements across D365 CE
8. Participate in Agile ceremonies and collaborate with developers and product teams

Technical Stack & Requirements (Must-Have)

1. 2–3+ years Dynamics 365 CE / CRM development experience
2. Strong hands-on experience with model-driven apps (non-negotiable)
3. Solid JavaScript customization experience within D365
4. Experience with Power Apps and Power Automate
5. Understanding of Sales and/or Customer Service processes in D365
6. Comfortable building net-new solutions and adapting to varying requirements

AI & Modern Development Focus (Key Differentiator)

1. Team is actively incorporating AI tools to improve development speed and solution quality
2. Exposure or curiosity around the following is highly valued:
3. D365 Copilot
4. Generative Pages (used to quickly prototype solutions for stakeholder feedback)
5. AI features within Power Apps
6. AI expertise is not required, but an AI-first mindset is important
7. Ideal candidate uses AI to:
8. Build faster prototypes
9. Improve stakeholder demos and early visibility
10. Increase overall delivery velocity

Nice-to-Have Experience

1. Exposure to Power BI for reporting and insights
2. Familiarity with code apps or extending D365 with custom solutions
3. Experience working with connectors (e.g., SharePoint) within Power Automate

Team, Culture & Working Style

1. Fast-paced, collaborative Agile team
2. High degree of independence and ownership expected
3. Regular stakeholder interaction and solution demos
4. Encourages creative problem-solving and "thinking outside the box"
5. Looking for someone who can keep up with pace by leveraging modern tools and AI

Ideal Candidate Profile (Summary)

1. True D365 CE / CRM developer (not ERP-focused)
2. Strong in model-driven app development + JavaScript
3. Comfortable with ambiguity and frequent net-new builds
4. Power Platform experience with an openness to learning
5. Curious, adaptable, and aligned with an AI-forward development mindset

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