We are seeking a versatile and detail-oriented Ecommerce Marketing and Administration Assistant to support our thriving online business. In this role, you will play a pivotal part in executing marketing strategies, managing administrative tasks, and ensuring smooth day-to-day operations of our ecommerce platform. If you are a proactive individual with a passion for digital marketing and a knack for organizational efficiency, this is the perfect opportunity for you to contribute to our growing success.

Key Responsibilities:

1. Ecommerce Marketing Support:

• Collaborate with the marketing team to execute digital marketing campaigns across various channels, including social media, email marketing, and paid advertising.
• Assist in content creation for product descriptions, website copy, social media channels, and promotional materials to engage customers and enhance the overall brand experience.
• Manage social media interaction, respond to customer inquiries, and help build a positive online presence for the brand.
• Work with the team to analyze marketing performance metrics and contribute insights to improve future campaigns.

2. Administrative Tasks:

• Create and update product listings, pricing, and inventory on the ecommerce platform.
• Assist in processing and fulfilling customer orders, ensuring timely delivery and customer satisfaction.
• Coordinate with suppliers, logistics partners, and other stakeholders to maintain efficient operations.
• Keep accurate records of sales, inventory, and expenses for reporting and analysis purposes.

3. Customer Experience and Support:

• Provide exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Monitor customer reviews, emails and feedback. Communicating relevant insights to the marketing and product teams.
• Implement strategies to improve customer retention and loyalty.

4. Data Analysis and Reporting:

• Utilize analytics tools to track website traffic, user behavior, and sales performance, providing data-driven recommendations to optimize marketing efforts.
• Prepare regular reports on key performance indicators (KPIs) for the ecommerce business.

5. Market Research and Competitor Analysis:

• Conduct market research to identify industry trends, customer preferences, and opportunities for growth.
• Monitor competitor activities, pricing, and promotions to support competitive positioning and pricing strategies.

6. General Support:

• Assist in organizing and coordinating marketing events, promotions, and product launches.
• Contribute to cross-functional projects that involve marketing, sales, and other departments.
• Stay up-to-date with industry developments and best practices related to ecommerce marketing and administration.

Requirements:

• Bachelor's degree in Marketing, Business, or a related field (or equivalent work experience).
• Proven experience in ecommerce marketing and/or administrative support roles.
• Familiarity with ecommerce platforms and content management systems (e.g., Shopify).
• Knowledge of digital marketing channels and tactics, including social media, email marketing, and paid advertising.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Proficiency in using data analytics tools (e.g., Google Analytics) to derive insights and make data-driven decisions.
• Excellent written and verbal communication skills.
• Customer-centric mindset with a dedication to delivering outstanding customer experiences.
• Ability to work both independently and collaboratively within a team.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and other relevant software applications.
• Ability to complete simple photo/video editing tasks a plus but not required.
• Experience with Zendesk a plus but not required.

Join our dynamic and passionate team and be at the heart of our ecommerce operations. As an Ecommerce Marketing and Administration Assistant, you will have the chance to contribute your marketing expertise and administrative prowess to support our brand's growth and success in the online marketplace.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office
• Remote

Work Location: Remote

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