Customer Service and Accounting Associate

Compensation: $50,000-60,000 DOE

Benefits: Medical, Dental, Vision, 401k

Location: Hybrid, 2 days/week in our Midtown Office (Wednesday/Thursday) - must reside in NY, NJ, or CT

Type: Full-time, permanent (Monday - Friday 9:00-5:00)

Customer Management Practice (CMP) is a leading research, marketing, and business development partner, as well as a resource hub for the customer management sector. We keep professionals informed about the latest industry trends, drivers, and initiatives through our extensive market research, reporting, and events. Our goal is to help businesses turn customers into loyal advocates.

Responsibilities include:

• Collecting open invoices in accordance with client agreements/terms.
• Monitoring accounts receivable aging and contacting clients for payment.
• Creating and sending invoices, processing payments, and providing receipts.
• Corresponding with clients about upcoming and past-due invoices.
• Assisting in researching discrepancies and past-due accounts.
• Collaborating with sales teams to maintain customer service.
• Assisting event coordinators and operations teams with event setup.
• Supporting the Controller with ad-hoc requests or projects.

Requirements:

• Bachelor's degree in accounting, finance, or business (preferably in accounting).
• Proficiency in Excel.
• Experience in accounts receivable or accounts payable preferred but not required.
• OSC experience preferred.

Benefits include:

• Hybrid work environment with access to our Midtown office.
• Generous PTO, sick days, and well-being days.
• Comprehensive benefits package including medical, dental, vision, FSA/HSA, commuter benefits, and 401K.
• Ongoing team training and individual development programs.
• Supportive pathway for career progression.
• Flexible work hours.

Privacy Notice:

CMP complies with the EU General Data Protection Regulation (GDPR). See our privacy notice for details: Privacy Notice.

Non-Discrimination:

We do not discriminate in employment based on race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance
• Work from home

Schedule:

• 8 hour shift

Work Location: Hybrid remote in New York, NY 10017

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