Customer Experience Specialist Job in Los Angeles | Yulys
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Job Title: Customer Experience Specialist

Company Name: Westlake Services, LLC
Salary: USD 26.00
-
USD 36.00
Job Industry: Wireless
Job Type: Full time
WorkPlace Type: On-Site
Location: Los Angeles, California, United States
Job Description:

As a Project Manager at Westlake Financial, you would be working for the 3rd largest lender for used cars, with a $15bn+ portfolio, that is technologically advanced and focused, with over 350 developers in house helping you execute every project. Project Management is responsible for the successful execution and deployment of new projects which affect multiple departments within the company. Many of these projects involve new partnership integrations and process enhancements. The PMO team is responsible for managing all project deliverables and communication with stakeholders.

 

 

We are looking for someone with auto finance experience to drive, own, and execute on all aspects of large, multi-functional projects and software application enhancements. A highly motivated self-starter who is a great listener with strong communications skills and considers themselves a problem solver who is extremely organized and able to multitask. Someone who works well with others and can partner with various stakeholders and development teams to accomplish a common goal. Someone who is proactive at driving projects to the finish line and working through issues and bottlenecks as they arise.

 

 

Key Qualifications -

  • 2+ years of financial services experience, auto finance preferred

  • 2+ years of proven experience planning and coordinating cross-functional projects and/or process enhancements from scope creation and requirement gathering to project delivery in tech, lending or servicing.

  • Pays attention to detail and can see the bigger picture.

  • Comfortable working with shifting priorities and can manage and delegate tasks with varying delivery dates.

  • Ability to communicate effectively with stakeholders and business units on the status of timelines, and roadblocks.

  • Ability to communicate with Developers to ensure business requirements are followed and timelines are met.

  • Knowledge of SQL is desired but not required.

  • Self-motivated individual who is disciplined and requires minimal supervision.

 

 

Pay Rate

  • $55,000 to $ 75,000 depending on experience
  • The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable

 

 

Benefits:

  • Medical, Dental, and Vision benefits
  • Life Insurance, Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
  • Wellness Program
  • Metro Tap Card and Metro-link Reimbursement
  • Westlake University, Certification Programs
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • AT&T Wireless Discounts
  • Employee Loan Assistance
  • Paid Vacations Days
  • Paid Sick days
  • Paid holidays
  • Rental Car Discounts
  • Dell Member Purchase Program
  • UKG Wallet

 

 

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

 

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