Job Title: Program Coordinator, Communities

Location: 100% Remote

Duration: 09 Months

Type: Contract Role

Pay Rate: $35.71/hr on W2

Requirements:

1. Fully Remote - candidate location (city and state) should be on the resume. It will be declined otherwise for resubmission.

Experience:

1. Online Community Moderation (1 year required)
2. 1-2 years of community building experience, ideally at a tech company.
3. Basic design experience
4. Proficient with Google tools (Docs, Sheets, Slides, Calendar, Drive, Gmail, etc.)
5. Basic to high-level knowledge of tools such as Khoros, Asana, Smartsheet, Simpplr (intranet application) and Adobe Suite is a plus
6. Experience running user groups or field marketing events is a plus.

Community moderation including:

1. Changing usernames.
2. Monitoring new questions & notifying SMEs to respond.
3. Escalations as appropriate.
4. Providing engagement ideas to Community Managers for inclusion on the editorial calendar.
5. Generating reports on engagement.
6. Managing requests for content, events, etc. to share in the community.
7. Updating presentation and internal templates, including internal program sites.
8. Support live virtual meeting logistics with light moderation, as needed.
9. Manage community tracking utilizing Smartsheet and Asana.
10. Administrative program support utilizing Khoros and Common Room.
11. Support development of additional programs as community program grows.

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