Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

Ready to do the most impactful work of your life? Learn more about what motivates us and the ways we work to see if this is the right place for you: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

What you'll be doing:

• Manage incoming member and provider support cases, via email, phone or chat
• Manage all things care coordination, including but not limited to: creating patient charts, rescheduling appointments, executing prescription authorization forms
• Analyze and troubleshoot technical issues submitted by members and providers
• Coordinate with Product and Engineering teams in identifying, reporting, and resolving issues, as needed
• Participate in special projects as directed by Product or Care Operations teams
• This position reports to the Care Operations Manager

What we expect from you:

• Outstanding customer service, communication, and organizational skills
• High integrity, attention to detail, and an action-oriented attitude
• Ability to thrive in a fast-paced and high-pressure environment
• Humility, resourcefulness, directness, ambition, professionalism
• Interest in mental health care
• Bonus: experience working with clinicians, patients, and sensitive health information

The target salary range for this position is $26.05- $31.15 per hour, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

#LI-Remote

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Benefits of working at Spring Health

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical.
• 12 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependents.
• Unlimited paid time off, 12 paid holidays throughout the year, and 10 sick days
• 4-4.5 months of fully paid parental leave.
• $500 per year Wellness Reimbursement.

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting after one year with the company.
• Employer sponsored 401(k) match of up to 2% after 90 days of employment.

Creating a culture you can thrive in:

• Flexible work arrangements:
  • 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices.
• Calm Fridays: no meetings, no distractions, just time for you to get work done.
• $200 per year donation matching to support your favorite causes.
• Our team members have created five employee resource groups thus far and looking to add on more

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:

• Members Come First: We are genuine member advocates.
• Move Fast to Change Lives: We build with urgency and intention.
• Take Ownership: We extend trust and hold ourselves accountable.
• Embrace Diverse Teams & Perspectives: We find strength in the diversity of cultural backgrounds, ideas, and experiences.
• Science Will Win: We will achieve impact by innovation and evidence based frameworks.
• Candor with Care: We are open, honest and empathetic.

Ready to do the most impactful work of your life? Learn more about what motivates us and the ways we work to see if this is the right place for you: Our Values

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.