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The Panther Group is seeking a highly motivated Bilingual Call Center Supervisor to partner up with a well-known client of ours in the healthcare industry in Shrewsbury, MA. This is a long term contract to hire and a fully remote position.

***Candidate must be able to commute to Shrewsbury, MA to pick up the equipment and be a resident of Massachusetts***

Bilingual Call Center Supervisor Job Duties:

• Monitor and evaluate frontline staff transactions
• Complete quality assurance reviews of representatives
• Collaborate with management team to identify targeted topic-based quality reviews focused on ensuring consistency in the information provided to the callers
• Escalate any identified trend or issue related to consistency of information or quality to upper management
• Provide weekly updates to Program Manager and monthly statistical updates to be included in the monthly report

Bilingual Call Center Supervisor Job Requirements:

• Must have previous experience as a customer service lead or quality assurance specialist
• Must be bilingual in Spanish/English
• Must be able to commute to Shrewsbury to train and pick up equipment

#INDPROF

Job Types: Full-time, Temporary

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• customer service lead: 2 years (Required)
• must be able to commute to Shrewsbury for equipment pickup: 1 year (Required)
• must be a resident of Massachusetts: 1 year (Required)
• must be bilingual in Spanish/English: 1 year (Required)

Work Location: Remote

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